Forum Discussion

sarrahchang's avatar
sarrahchang
Reel Rookie
10 months ago

Re: [Solved] YouTube TV Unable to Launch

I was having issues with YouTube and deleted and redownloaded because it would not load. I then updated my TV now I cannot add it to the home screen. Not sure how to fix this! I also cannot delete the app to try and redownload.

15 Replies

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  • renojim's avatar
    renojim
    Community Streaming Expert
    10 months ago

    Did you add it from the TV or the website?  It seems that several people have reported that apps added from the website aren't showing up on the Home Screen.  To remove it, try searching for it within the mobile app.  There should be an option to remove it.  Restart your TV from Settings->System->Power and once it reboots try adding it from the "Streaming Store" on the TV.

    Roku Mobile App - Free for iOS® or Android™ | Roku

  • MW5812's avatar
    MW5812
    Channel Surfer
    10 months ago

    This exact same thing happened to me. It was YouTube TV, though, not YouTube. It wouldn't open, so I deleted it and re-added it, then signed in again. But it won't show on the home screen, and the only way to open YouTube TV now is to search for it and select it, then click "Open App". I can't Add it again, and I can't delete it. I would like a solution on this also. I performed all of this on the device, not online, which is the method that is supposed to work.

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      10 months ago

      Hi MW5812,

      Welcome to the Roku Community!

      We understand that your YouTube TV app won't show on your Roku Home screen, where you can see the added channels on your Roku. We would be more than willing to sort this out for you.

      Please try the following.

      Update your Roku device:

      1. Press Home on your Roku remote
      2. Scroll and select Settings
      3. Select System
      4. Select Software update
      5. Select Check Now to manually check for updates

      If after the update the issue persists, please provide us with the following details below:

      • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      • Channel build version (highlight the channel, and press the star * button of your Roku remote)

      We look forward to your update!

      Cheers,
      Riamie

      • mikeinmin's avatar
        mikeinmin
        Reel Rookie
        9 months ago

        Hello I am also seeing this issue with the YouTube TV app.  I did a software update and it did not resolve the problem.  The only way I can access YouTube TV is to go to Add new apps, search for it, when it shows up in the search results there's an open button. (No way to delete re-add etc)  

        Here are the details of my system:

        Model: 3941x2 Roku Express 4k

        Serial: x02200CEGW06

        Device ID: S0HAK43EGW06 

        OS version: 14.1.4 build 7709-E4

        Tracker ID: 06-005-379

         

        I cannot provide the cannel build number as it doesn't show up on the home screen 😉