Channels & viewing

[irishkhan]

I have stand alone App I watch on Roku tv.  It was FiNE until recent Roku System Update.  Now too many glitches once again.  I signed out, uninstalled, restarted several times. I couldnt even get the sign in part to open for me to enter email/password without trying repeatedly. Now I can only see some of the programs I saved on my WATCHLIST.  (A few tv shows but movies are completely gone from list). "view all" does not show more. My Britbox account works fine on website/ android phone. PROBLEM IS ONLY ON ROKU !!!. ROKU DID SYSTEM UPDATE DEC 13TH. Version 14.1.4 Build 7708.  Your Updates SCREW UP SOMETHING EVERY TIME !!  Please fix asap.

[RokuTakashi]

Hi, @irishkhan 

Welcome to the Roku Community.

Thanks for informing us about the issue you've experienced with the Bribox app on your Roku device. we understand how this affects your streaming experience. Our team would like to investigate this issue and encourage your cooperation for us to take this matter further.

To assist us with the investigation, can you please provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

With the details below, our team can investigate further.

We hope for your response.

Thanks,
Kash