Channels & viewing

[RokuNimfa-C]

Hi @Eliana, 

Thanks for reaching out to the Roku Community. 

How many Roku devices do you own? Does the issue occur on a specific device or all devices in the household? Have you checked if the Roku device is linked to your Roku account where you set up the PIN? To check this, go to Settings>System>About to view the Roku account. 
Keep us posted on what you find out. 


Regards. 
Nimfa

[Eliana]

I only have one device on one television. That is partly why it’s so confusing.

[RokuNimfa-C]

@Eliana, 

Thanks for following up. 

May we ask how constantly the problem occurs? Have you tried to add channels from the websites or the Roku app? Could you also provide the serial number of your Roku device from Settings>System>About?

We'll be keeping an eye on your update. 


Regards, 
Nimfa

[Eliana]

It happens very randomly. This is obviously a problem with the Roku software. Do you per chance work for them? Because I’m starting to feel like I’m getting the runaround from you. I think this is a policy that Roku has instituted and that this is happening on purpose. The main channel which repeatedly is Installed without my permission is the Roku family and children channel. Occasionally, it’s something else. But it’s obvious that it is being pushed from the Roku server.

[RokuNimfa-C]

@Eliana

Thanks for your reply. 

We will look into this further. As requested, could you provide with us the serial number of your Roku device.

Once we have the information, we will be able to assist you further. 


Regards, 
Nimfa

[Eliana]

The SN is S02A213ST96M. I have had several units and this one and a Roku TV are the only things that are attached to my account. I never use the Roku TV.

[RokuMary-F]

Hi @Eliana,

Thanks for taking a moment for sharing your observation.

We understand that there are channels that were being added to your Roku device and we would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

• Roku device model and software OS/version (these can all be found in Settings > System > About)
• How many Roku devices do you have linked to your Roku account? Please be aware that if a channel is added to one Roku device, it will add that channel to all Roku devices that are linked to that Roku account (as long as that Roku device is supported by the channel).
• Could you provide the specific channels that are being added to your Roku device?
• tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• steps to reproduce the issue you are seeing

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary