Channels & viewing

[RokuRiamie-D]

Hi @Bojest,

Welcome to the Roku Community!

We noticed in your post that you are having trouble watching on your Paramount Plus channel. We'd be happy to assist you with this.

Could you please describe the exact behavior you are experiencing with Paramount Plus? Are you receiving any error codes or messages? If you are unable to watch the FBI series, have you checked the other available content?

In the meantime, we recommend you try the following:

Restart your modem and router

1. Unplug the modem and router from the power source
2. Wait for 10 seconds before you plug it back.
3. Wait until it loads before you connect again the device to the internet.

Restart the System of your device

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

We hope you find this information helpful.

Regards,
Riamie

[CElliott]

I'm having the same issue.  I had not been having any issues with the FBIs until today.  Now none work and I'm getting the VPN error as well.

[Etraub0127]

Same issue here too. Have never had or used a VPN, but now if I try to open any FBI show on my Roku tv it gives me the VPN error message. I tried four other paramount plus shows and all streamed perfectly fine, it’s just the FBI series. It opens on the same WiFi network on my phone as well. 

[RokuRiamie-D]

Hi @Etraub0127, @CElliott,

Welcome to the Roku Community!

We noticed in your post that you're getting a VPN error message when you try to watch the FBI series on the Paramount Plus channel. No worries; help is here.

We have tried to replicate this on our end, and it was working perfectly. So we highly suggest you try the following:

• Reset your Roku device network settings:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select Advanced System settings
4. Select Network connection reset
5. Select Reset connection

After resetting your network it will automatically restart your device and you have to reconnect it again to your internet service. How to connect your Roku streaming device to the internet

If the issue persists, kindly provide us with the following details:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version
• Please take a photo of the TV screen showing the error message. How do I insert an image in a post?

We look forward to your response.

Thanks,
Riamie

[Portcitybob]

Same issue.  We are not using a VPN.  Seems to be the FBI series in Paramount plus.  Tried resetting router and Roku network settings.  

[RokuRiamie-D]

Hi @Portcitybob,

Welcome to the Roku Community!

Thanks for bringing the issue with the FBI TV series on Paramount Plus to our attention. We’d like to take a closer look at this matter.

Is this issue happening only on your Roku device or TV? Have you tried watching the FBI TV series on Paramount Plus on any other devices? If so, please let us know the following information:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version
• Photo of the TV screen showing the error message. How do I insert an image in a post?

Thanks,
Riamie

[Portcitybob]

Seems to display VPN error message when trying to view The FBI series on Paramount Plus. 

Works fine from my Samsung TV app.

Here are the photos you requested 

Thank you

[RokuTakashi]

Hi, @Portcitybob 

Thanks for providing the information!

We have taken note of the details we gathered from your response and forwarded them to the appropriate Roku team for further review.

In the meantime, we would recommend reaching out to your internet service provider (ISP) directly since you are accessing Paramount+ through its stand-alone app. In this case, there might be an IP address location error that needs correction where your ISP can address. 

Keep us posted on what you find out.

Best wishes,
Kash

[Crossland13]

I am having the same issue ... did the steps and still does now work

[RokuTakashi]

Hi, @Crossland13 

Welcome to the Roku Community.

Thanks for letting us know about your concern with the VPN issue with the Paramount Plus with the Live TV, and appreciate the steps you've taken in an attempt to resolve the issue.

In this instance, we request you to provide the details asked by @RokuRiamie-D above this thread. The information will be gathered for further investigation.

Keep us posted.

Best wishes,
Kash