TLDR: As mentioned on the NatGeo website, mobile and streaming apps were withdrawn from the market on September 23, 2024. It is available on Disney+, Hulu and via their website .
That Roku charged my credit card for their app that hasn’t worked in 6 months is either the hight of incompetence or fraud.
I spent close to an hour with Tier 1 and Tier 2 support duplicating the actions I had already taken on my own - power off/power on, check software updates on the Ultra and app, removing and reinstalling the app - when I asked the Tier 2 tech what I had read about the apps being withdrawn from the market. He quickly transferred me to Billing, where they canceled my subscription and processed a refund.
