Channels & viewing

[StKi]

I'm having an issue with the latest HBO  Max apo, version 58.10 build 0. We usually have English subtitles turned on. Lately, the subtitles will randomly change to Bulgarian while we're watching, and remain Bulgarian until we exit the app and resume. The subtitles still indicate that we're selected on "English CC". Switching to a different language and back to English does not remedy the Bulgarian text. Switching back to English displays Bulgarian again. Only exiting will fix the language, but will revert back to Bulgarian again during that  session.

[RokuEmmanuel-D]

Hey, @StKi.

Thanks for reaching out!

Can you try these fixes below?

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Still need help? Please contact the app provider directly for further assistance. 

Roku Community Team

[Julie17]

Having the same issue too! Can’t figure out how to switch back to English but kind of hoping I learn some Bulgarian in the process lol

[StKi]

There is no option to uninstall the app. This is a Roku-managed subscription, and the device will not allow me to uninstall the app. So what now? Suffer until the subscription expires and then uninstall it? I'm pretty sure that I'd have to pay money to cancel and subsequently resume the subscription.

[RokuEmmanuel-D · Accepted solution]

Hey, @StKi and @Julie17!

If you need more help with this, it's best to get in touch with Max app support since it's a channel content issue.

We hope you'll start streaming soon!

Roku Community Team

[tacoopera]

I have this same issue on the same app version (58.10 build 0). As a workaround, I changed from English CC to English until Max fixes this bug.

[tacoopera]

I've only watched a few episodes, but it seems like the new Max app (version 58.11 build 0) may have fixed this issue too

[StKi]

I've been on this version too, but it's still in Bulgarian, at least when watching Friends.

I troubleshooted the issue with Max support and they've escalated it to their specialists.

[tacoopera]

Yea you're right, I thought it was fixed at first but noticed it again recently