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Roku devices will not stream Spectrum app

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All four of my roku devices will not stream the Spectrum app. I was on with tech support earlier today and they said the problem was with ISP and I needed to reboot my modem and router. Did that and no help. I then contacted Spectrum and they said it was a problem with Roku. So, is this a known problem?

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RokuElmer-H
Community Moderator
Community Moderator

Re: Roku devices will not stream Spectrum app

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Hi, @SpectrumUser123!

Welcome and thank you for reporting this issue here on the Roku Community!

We have noticed that you mentioned encountering an issue with your Spectrum app in your post. No need to worry, we are here to help you out with this matter. To begin, we need to have a better understanding of this issue so that we can properly assess it. Kindly provide us with the following information listed below:

  • Could you please let us know which version of Spectrum TV you are currently using? To check Press Home > Settings > System > About.
  • Have you encountered an error message when attempting to access the channel?
  • You mentioned that you have already contacted Spectrum. What steps have you taken with them?

Meanwhile, you could try performing these troubleshooting steps.

  • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Power. If you do not see a Power submenu, skip to the next step> Restart.
  • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know if this step will help, and once we have gathered the necessary information, it will be greatly helpful in assessing the issue accurately.

We will be waiting for your response.

Thanks,
Elmer

Elmer H.
Roku Community Moderator

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RokuElmer-H
Community Moderator
Community Moderator

Re: Roku devices will not stream Spectrum app

Jump to solution

Hi, @SpectrumUser123!

Welcome and thank you for reporting this issue here on the Roku Community!

We have noticed that you mentioned encountering an issue with your Spectrum app in your post. No need to worry, we are here to help you out with this matter. To begin, we need to have a better understanding of this issue so that we can properly assess it. Kindly provide us with the following information listed below:

  • Could you please let us know which version of Spectrum TV you are currently using? To check Press Home > Settings > System > About.
  • Have you encountered an error message when attempting to access the channel?
  • You mentioned that you have already contacted Spectrum. What steps have you taken with them?

Meanwhile, you could try performing these troubleshooting steps.

  • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Power. If you do not see a Power submenu, skip to the next step> Restart.
  • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know if this step will help, and once we have gathered the necessary information, it will be greatly helpful in assessing the issue accurately.

We will be waiting for your response.

Thanks,
Elmer

Elmer H.
Roku Community Moderator
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