Channels & viewing

[SagedRyn]

We went to play trivia and after getting through (lol badly!) , the final score screen was not aligned properly. Still works but not sure who to take it to so yea, figured I would post it here. 

[RokuEmmanuel-D]

Thanks for reaching out here, @SagedRyn!

Looks like the Trivia screen isn't showing up right on your Roku, and we want to help you out!

Have you tried rebooting your Roku and see if there are any changes to the display? 

Here's how:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Please get back to us if you need more help!

Roku Community Team

[nina006]

I am having this problem as well and the restart didn't fix it. On my screen, I can't see my score.

[RokuEmmanuel-D]

Thanks for chiming in, @nina006!

We understand that restarting did not resolve the issue, and we'll try to look into it!

Could you provide a few details here?

• Roku device model, Device ID, and Serial Number ( It can be found in Settings > System > About)
• Tracker ID (Press Home five times then press Back button five times)

Appreciate your cooperation on this!

Roku Community Team

[jv1980]

I am also having the same issue with Model 4800X-Roku Ultra.  Is there another fix?

[RokuTakashi]

Hi, @jv1980 

Thanks for reaching out.

Our team is reviewing the issue closely for an investigation, and we'd like to ask for your help.

Can you provide the details requested by @RokuEmmanuel-D above this thread?

The information will help us progress with an investigation. Looking forward to your response!

Thanks,
Roku Community Team.

[nina006]

Hi,

It is distorted on both of my TVs, two different sticks, and I checked with someone outside of my household who I knew had Roku, and they encountered the same problem. 

As for me, on one TV, I can see the score. The second stick, I can't see the score the way it's rendering. 

Looking forward to a solution.

[RokuJharra-Q]

@nina006 Thanks for keeping us posted!

We're looking into this issue more closely. Could you share the following info to help us out?

• Roku device model, Device ID, and Serial Number ( It can be found in Settings > System > About)
• Tracker ID (Press Home five times then press Back button five times)

Thank you!

Roku Community Team