Channels & viewing

[htgrimmi]

I have a strange one or I'm missing something.

My TCL TV's have Hulu, Disney+ and ESPN+ tiles on the home screen.

My Roku Streaming Stick 4K and Roku Express devices only show Hulu on the home screen.

From the Streaming Stick or Express If I go into the streaming store both have a circle and checkmark. Click on the app to install and the only option is open.

Under What Watch, my apps the Disney+ and ESPN+ tiles display and work.

Is it possible to get the Disney+ and ESPN+ tiles to display?

Thanks!

[makaiguy · Accepted solution]

@htgrimmi-

We've started seeing reports of individual installed channel apps not being shown in the home page channel grid.  These channels can be found and accessed via a channel search but this method is not very convenient.  
 
This has been reported with a number of different installed channel apps, so it may be a random glitch not tied to any particular channel app.  
 
Two methods have been reported as means of removing the channel app in the hope that a re-install will now be visible in the home page channel grid.  Note that these methods remove the channel app itself from your Roku account, but do NOT cancel any paid subscription you may have for this channel.
 
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VIA ROKU REMOTE APP ON ANDROID AND IOS DEVICES
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When in the Roku remote app on your mobile device:  
 
• If necessary, click "Devices" at the bottom of the screen, and connect to one of your Roku devices.
 
• Again at the bottom of the first screen click on the "Search" magnifying glass and search for your channel.
 
• Click AND HOLD the channel you wish to remove (a quick click will bring up the remote controls instead).  
 
• Click on "Remove" and confirm.  
 
-----------------------------------------------------------
VIA ROKU "CHANNEL INFO" SECRET SCREEN"
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[Caveat: "Secret Screens" are not officially supported by Roku, may not work on all models, and may be withrawn without notice.]  
 
CAUTION some of the items listed on the resulting Channel Info screen are required for Roku operation.  Be sure you ONLY remove installed channel apps.
 
•  Access the CHANNEL INFO screen using the remote:  Home (5x), Up (2x), L, R, L, R, L  
 
•  Scroll down the channel app list to find the channel you want to remove   
 
•  Select, then Remove Channel, then Home
 
 •  Restart:  Settings/System/Power <if present otherwise skip>/System restart

[htgrimmi]

Thanks for the reply!

Removing Disney+ and ESPN+ from the android app then adding them back from the Roku device itself resolved the issue.

[RokuTakashi]

That's awesome! @htgrimmi

It's great to hear that the steps provided in this thread have worked and resolved the issue.

Big thanks to @makaiguy for helping out!

Feel free to let us know if you need further assistance. We're here to help.

Happy Streaming! 💜

Roku Community Team.