Channels & viewing

[X8]

Hello,

The Trivia Screen, at the end.  It shows your score.  It is currently, always so Zoomed/Enlarged, that it's difficult to see your score.

Doesn't seem to be any adjustments I can make from my end!

Anyone experiencing this anomoly?

Anyone have a guess at the fix?

Thank you!

p.s.  Have they discontinued updates to Trivia?

[atc98092]

Roku players have no screen size adjustments. There are two things that might cause what you're seeing. One is bad programming in the app you're using, and the other is the zoom setting on your TV. If everything is zoomed in when watching your Roku, then the TV zoom setting is probably set wrong. 

[X8]

Thanks for your reply.

I'm not sure what you mean by application.  It's on my Roku's (Two different Roku's, and two different TV's).  This happens on both!

This just started happening, recently.  Never did this before.  Also, I don't zoom anything.

Also, what do you mean by "bad programming"?  Do you mean the updates that Roku does automatically?

[RokuJharra-Q]

@X8 

Thanks for sharing this issue! To help us out, could you send over a photo or video of the Roku Trivia Screen? It would also be great if you could share your device info by going to Settings > System > About.

Appreciate your help!

Roku Community Team

[atc98092]

---

@X8 wrote:

I'm not sure what you mean by application. 

Also, what do you mean by "bad programming"?  Do you mean the updates that Roku does automatically?

---

Everything on the Roku is an app, or as Roku used to refer to them as channels (but even they are starting to just call them apps now). There is no "Roku Trivia" app. I just checked in the Roku channel store online and there's 23 different apps that appear when searching for "Trivia", and Roku doesn't provide any of them. When you install an app it's installed to every Roku device linked to your user name, which is why it's on all of your Roku devices. 

By bad programming, I mean the developers that provide the channel has messed something up. Again, Roku doesn't provide the app, so the developer is the one that needs to address any issues with the user interface not fitting the screen correctly. But the TV zoom setting I mentioned is within the TV's menu settings, and has nothing to do with the Roku. If everything is zoomed in on the screen when using the Roku (not just the one app) then it's likely the TV zoom setting. If it's only happening with the Trivia app, then the problem is with the app and the developer needs to be advised of the problem so they can fix it. 

[makaiguy]

@atc98092-

Dan, "Daily Trivia" is one of those optional additions with which Roku has been cluttering up its home screen menu lately.

[atc98092]

Thanks. I disable everything that they add immediately, so probably never noticed it. 🙂

[Goose88]

Same for me, and no sound with the number correct. Did you find a solution?

[RokuJharra-Q]

@Goose88 

Thanks for letting us know about the Roku Trivia Screen issue. We'd like to take a closer look at it.

Can you send a photo or video of it? It would also help if you shared your device information by going to Settings > System > About.

Appreciate your help!

Roku Community Team

[X8 · Accepted solution]

Fixed!