Channels & viewing

[Gunny2716]

TCL Roku TV model: 32S331

DID: NPN0C5989455

Software version: 14.1.4

Build: 7709-48

Tracker ID: 55-107-122

[Gunny2716]

This worked. Thank you for the assist.

[pdh77]

i made the switch to gogle tv streamer love it 

[redbassett]

Seeing this with apps on an old Roku Ultra I just dug out of storage and updated to the latest OS:

DID: CK4877301587

OS Build: 14.1 build 7709-46

Tracker ID (Issue ID): 87-108-063

[JohnP1960]

Hi, not sure if right place as first time on and can’t see anything resembling my Roku problem so apologies if in wrong place. 
anyway

my Disney Plus app has disappeared, when searching and selecting it says open with no download option so it must be hidden somewhere. 
Device is up to date and have reset a few times but don’t know what’s happened to it

any help would be appreciated Thanks

[Micky5555]

I have downloaded a new app and it is not showing on Home Screen list.  The only way to find it is in the search bar and to open it from there.  This is going on with my Roku ultra and a new TLC tv purchased in 2024. What is the solution?

[renojim]

See the following post for ways to remove the app:

https://community.roku.com/t5/Channels-viewing/Installed-apps-are-not-showing-up-on-the-home-screen/...

Once it's removed, add it again from the device itself (not the website).

[Micky5555]

Also I can not find any place to uninstall the app via computer, tv or Roku box. On computer Roku.com I can see that app is installed but nowhere to uninstall it. I do know how to uninstall apps that do show up on Home Screen.

[Micky5555]

Finally success.  The only way I got access to delete the app was to download Roku app to apple device and then search for the app.  Then press * to remove.  Then reinstall by entering email and password for app. Scanning qr did not work properly.

[RokuJharra-Q · Accepted solution]

Hey everyone,

We know some of you are having trouble with your installed apps not showing up on the home screen.

Status update: We're investigating this and working on a fix with the team.

For better visibility and reference, we'll mark this post as solved.

If you're having this issue, could you help us out by providing the following details?

• Your Roku device info (DID and OS build) – found in Settings > System > About
• Your Tracker ID (press Home 5 times, then Back 5 times)

Thanks for your help! We're still looking into this and will keep you updated as we learn more.

Thanks,
The Roku Community Team