Channels & viewing

[Scooter61]

I was watching Bayblon5 and just finished watching season two episode 15.  I went to start episode 16 and hit watch now and the screen went blank.  Nothing comes up.  I got out and tried again with another episode same thing.  Even went to a different season something.  Heck even went back to the episode I had just watched and the same thing.  Can someone explain this to me?

[renojim]

I can't explain it, but when strange things like that happen try a System restart found under Settings->System or Settings->System->Power (depending on your model).

[RokuJharra-Q]

@Scooter61 

I got your point that you're having trouble with episode playback. Have you tried restarting your Roku device? Please follow @renojim's steps. This should help resolve the issue. If it still doesn’t work, let us know, and we’ll investigate further.

Roku Community Team

[Scooter61]

Problem is it is Roku tv, so it’s the app on the Tv itself I’m using.  I can always try unplugging the tv I guess.

[RokuJharra-Q]

@Scooter61 

Thanks for replying! Which app do you use to watch this show? Are all the other apps having this issue?

Thanks again!

Roku Community team

[Scooter61]

The Roku channel app

[RokuRiamie-D]

@Scooter61,

Just to clarify, this happened only in the Babylon 5 TV series, right?

We suggest you try to check your Wi-Fi connection and update the app by highlighting it > press star * > Check for update. For more details, visit our Roku support article here.

Keep us posted.

Roku Community Team