Issue Tracking Board

[Bman66]

I too and others reporting issues with FanDuel on Roku TV. Mine is TCL. It’s not a FanDuel issue as works on my other set and I can play app on phone and Air Play to TV as work around. I was with Roku specialist yesterday and after hour of customer service plus specialist I as cut off and too late to start from square 1. My guess is an update that caused glitches in some of these Roku TVs resulting issues FanDuel app. It’s recent as of last week. 

[Burly1]

I have a Roku Express 4K+ attached to a 2020 Samsung TV. I have zero issues with other apps, as of yet that I know of. I didn't take a picture of the screen, but last night when I tried to login to FanDuel it stalled and spun at the 6 point authentication page. It spins and stops. I didn't try again because that's when FanDuel will lock my account, and I have to start over again with a new password. I've deleted and reinstalled several times and cleared cache several times.

I have the FanDuel app on a Firestick attached to another TV and the login was accomplished without too much difficulty.

As community member "Bman66" has noted in his response to my post, there seems to be a glitch in the Roku FanDuel TV+ app following an update (?) because it seems others have noted a problem for a week.

If your team gets this issue with the FanDuel TV+ app fixed, give me the good news on this thread. I won't be attempting to login again because I am tired of the lock out and new password game.
 

[RokuJharra-Q]

@Burly1 @Bman66 

Thanks for sharing your concern regarding the Fanduel app. We would like to gather more information about this issue, could you please provide the necessary details I mentioned above?

Looking forward to your prompt response. 

Roku Community Team

[Msp929]

I too am having this issue very frustrating. Please help. 

[Mbdrx]

Hi.

I ended up canceling my subscription on the Roku app and getting a subscription through Amazon. 

The Amazon subscription works perfectly and the Roku app was still down yesterday. 

I called Fanduel and Roku. They said they were looking into the issue. 

[RokuJharra-Q]

@Msp929 

Could you please share the details I mentioned earlier? This would greatly assist us in further investigating the issue.

Appreciate your help!

Roku Community Team

[Mbdrx]

This issue is only on the Fanduel app

[Butterflyhawk]

Issue report tracker

Model: 3600X - Roku Stick

Serial number

Software version: 14.5.4 • build 5918-

GC version: 13.3.11

Timestamp: 2025-03-16T13:10:50Z

Please use issue ID 83-107-350 to report the current issue.

[Bman66]

Again… My TV is a TCL Roku 65” and only app effected is FanDuel. No issues at all with 5G internet or network. Tested  FanDuel app on phone and other TV and it works just not on my main TCL set. I tried everything to removing app and reinstalling and resetting TV multiple times to no luck. The app will play for 30 seconds on the TCL and then stop and get this message..

buffer:loop:demux.dash:Manifest update failed 30 times:extra:content. id:1:etype:buffer.num_keys:1:num.lic:1:program

Can you uninstall any updates to this TV going back 2-3 weeks? I think that would fix the issue.

[Msp929]

I wish I could send the pic of the info, but when I click on the camera it asks for data, and not a picture/jpg file. I see no way of actually attaching a jpg with the data you requested. Please update me, frustrating knowing this is a Roku issue, and I am paying for the Fanduel app and not able to use it.