Issue Tracking Board

[jemsmom97]

Haven't noticed mine working on the TV either recently

[RokuRey-V]

Hi Community users,

We appreciate you bringing the issue to our attention. Rest assured, we have escalated it to the appropriate team for prompt resolution. We will keep you updated on the progress and let you know once it has been successfully resolved.

We kindly request your patience and understanding as we diligently work to fix the issue.

Regards,
Reyn

[RokuRey-V]

Hi @jemsmom97 @Cdmx72,

Greetings and a warm welcome to the Roku Community.

Thank you for letting us know about this issue. We are aware that the Roku cameras on your TVs are not functioning properly. We are eager to learn more about the issue you are experiencing. To assist you further, we kindly request the following information.

• When does the issue start?
• Which Roku device are you currently using and experiencing this problem with?
• Are seeing any error messages on your TV screen?

We will wait for your response here. 

Regards,
Reyn

[Cj148]

Camera not working on tv.  “Something went wrong”. Works on tablets

[dmac2k7]

All my cameras are not working. When I try to access them, a message comes on saying, "Something went wrong" then a box "OK"

[Cj148]

Working now. Thanks

[RokuRey-V · Accepted solution]

Hi Community users,

The problem has been successfully addressed, and we encourage you to test it out. If you experience any difficulties accessing it, please do not hesitate to inform us.

We thank you for your patience and understanding.

Regards
Reyn

[gv77]

Yup.  Works now!

[MajorBludd]

No dice.  I switched over to an iPhone 15 Pro two weeks ago, and am unable to get logged into the mobile app ever since.  I've downloaded the latest version from the Apple App Store, deleted it, reinstalled, etc.  Every time I try to log into my account through the app, I get "Something went wrong, please try again later".

[Alihutch3]

I'm getting the same "something went wrong please try again" when I try to open the app from my phone

I only use and view my cameras from my phone - we have 7 cameras, I need to view these often! I'm frustrated about this ridiculous "something went wrong" after repeated getting "app needs permission" on my outdoor cameras despite giving FULL PERMISSIONS, these cameras and system is starting to get ridiculous with all the error issues 

And no I should not have to restart uninstall reset cameras as often as I am getting issues

Should have went with something else!