Issue Tracking Board

[Bman66]

Again… My TV is a TCL Roku 65” and only app effected is FanDuel. No issues at all with 5G internet or network. Tested  FanDuel app on phone and other TV and it works just not on my main TCL set. I tried everything to removing app and reinstalling and resetting TV multiple times to no luck. The app will play for 30 seconds on the TCL and then stop and get this message..

buffer:loop:demux.dash:Manifest update failed 30 times:extra:content. id:1:etype:buffer.num_keys:1:num.lic:1:program

Can you uninstall any updates to this TV going back 2-3 weeks? I think that would fix the issue.

[Msp929]

I wish I could send the pic of the info, but when I click on the camera it asks for data, and not a picture/jpg file. I see no way of actually attaching a jpg with the data you requested. Please update me, frustrating knowing this is a Roku issue, and I am paying for the Fanduel app and not able to use it.

[RokuJharra-Q]

Hey everyone,

We've noticed that some users are experiencing issues with their FanDuel apps after the latest update.

Status update: We're investigating this and working on a fix with the team.

For better visibility and reference, we'll mark this post as solved.

If you're having this issue, could you help us out by providing the following details?

• Your Roku device info (DID and OS build) – found in Settings > System > About
• Your Tracker ID (press Home 5 times, then Back 5 times)

Thanks for your help! We're still looking into this and will keep you updated as we learn more.

Thanks,
The Roku Community Team

[Msp929]

OS Build: 14.5  5924-DK

DID SOGO527HNE2U

Tracker Issue ID 2U-113-324

[RokuJharra-Q]

Hi @Msp929,

Thank you for reaching out and providing the details. We have forwarded this to the team. 

We'll keep you posted!

Roku Community Team

[Jeremyban]

DID: SORWH2A703VY

Software version 14.5

Issue ID: VY-113-786

[TBurns8]

14.5.4 build 5924-50

issue ID 29-113–961

[redtwo3283]

I’m having this same issue on FanDuel with the “buffer:loop…” error. Using a TCL Roku TV. 

DID: S0GV532UTNMJ

version 14.5, build 5918-DK

ID MJ-113-962

[Bman66]

Device Id SOMLH2C4CEGG and software version 14.5. I have tried everything you suggested in threads and still the same problem. Please inform your customer service agents not to inform the customers to cotact FanDuel as it is not a FanDuel problem but a Roku issue.  Again my guess that it is a problem with an update estimated 2 weeks ago now with these ROKU sets. Please get it together and fix this issue ASAP.

[RokuJharra-Q]

Hi everyone!

Thanks for sending over the details! Just wanted to let you know that we've passed your info along to the team, and they're looking into it.

We'll keep you in the loop with any updates!

Roku Community Team