Channels & viewing

[ScottChicago]

Come on Roku. We know you are aware of this, please fix it. On the Home Screen, the search option will be there and then later it disappears and all we are left with is Home / Streaming Channels / Settings. Often it mysteriously reappears. 

Others have had this problem and posted about it. Why don't you fix it?

I am using brand new 2024 Roku streaming devices at two different locations on two different tv's so it's not the device or the zip code. 

[RokuTakashi]

Hi, @ScottChicago

We're pleased to welcome you here in the Roku Community.

We are sorry to hear that you are facing an issue with your Roku device in regards to the "Search" option on the Roku interface. We understand how frustrating it can be to encounter such problems, and we are here to help you resolve this issue. To fix this problem, we recommend you to follow the troubleshooting steps mentioned below:

• Restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).

If the above steps do not resolve the issue, please let us know, and we'll be glad to assist you further.

Best wishes,
Kash

[JeanInTN]

I used to have a search box, too, and can no longer find it.  I tried doing the System Restart you recommended, but that didn't change anything.  I can still search using my phone app, but I can't do it directly on the TV screen with the regular remote.  I used to be able to search for programs and you would show the available apps for that program.  I would like to see this function restored to the home screen.

[RokuERey]

Hi @JeanInTN,

Thanks for keeping the Roku Community posted!

If I understand it correctly, you're having an issue with a specific channel, or are you referring to the Search option missing on your Home screen? 

Please let us know more about this so that we can further assist you.

Thanks,
Rey

[JeanInTN]

There is no longer a search option on my home screen.  Thank you.

[RokuERey]

@JeanInTN,

I appreciate the update!

We'd like to take a closer look in this case and see what's going on here. Please share with us a photo of the issue along with the information below.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have the information available, we'll be able to forward this over to the appropriate Roku team.

Thanks,
Rey

[JeanInTN]

I'm sorry to take so long to reply; I've been busy and then went out of town for a few days.

TCL Model:  43S450R

Serial number:  X01300X8EUS9

Software version:  13.1.4 build 1512-CG

Issue report tracker ID:  S9-335-661

Below is a photo of my TV's home screen.  I am sure there was once a "Search" option; I remember an on-screen keyboard coming up and I had to use the arrows on the remote to type what I wanted to search for.  Using the app on my phone to search is easier, but I would also like to have the "search" option direct from the TV and remote if possible.

UPDATE:  I did finally find a "search" option under the "Streaming Channels" option on the screen.  However, it only wants "channel or game" for the input.  Maybe I used that once to search for channels.  On the phone, I can search for specific programs, and it shows what apps they are on.  But I thought I could also do this directly from the TV.  Am I mistaken?  Thank you.

[RokuCarly]

Hi, @JeanInTN!

Thank you so much for providing us with the requested details. 

Rest assured that I have already forwarded this to the team to conduct a thorough investigation. Once I've been notified of any updates, I'll let you know.

Your continuous patience and understanding as we work on this are highly appreciated.

Best regards,
Carly

[Rendiaz418]

How to fix this? Since there is no apps of Disney plus and prime video. 

[renojim]

@Rendiaz418, where are you located?  Not all apps and features are available in all regions of the world.