Channels & viewing

[Crazymool]

My roku does not show video even though i can still hear it and see the surrounding items such as the title and the cover photos for movies and shows, and yes i have checked to see if all my apps do this and they all do ive restarted my device and fiddled with the hdmi cord a couple times and that just doesnt do the trick. So can anyone help me with this issue? HELP ME PLEASE

[RokuTakashi]

Hi @Crazymool,

Greetings and welcome to the Roku Community!

Thanks for bringing this to our attention. We see that you're having issues with Roku not displaying video, and we would like to know more about this so we can help you out. Is this issue happening to a particular channel or are other channels affected too? In addition, when did you first notice this issue? Further, what Roku streaming device are you currently using?

We would value your response since you've given us the opportunity to assist you.

All the best,
Kash

[HDMIGuy]

@Crazymool I would try unplugging the device for at least 30 seconds.  May not work but worth a try.

[makaiguy · Accepted solution]

@Crazymool-

Couple more things to try:

Under "Settings > System > Advanced system Settings > Advanced display settings" does your Roku have an "Auto-adjust display refresh rate" item?   If it is enabled, try disabling it.

Under "Settings > Display type" try setting this to your TV's actual resolution rather than "Auto detect".

[truewor]

My ROKU TV (infrequently) does not display video. It comes back sometimes by switching inputs via my roku and firestick remotes but not always. Ive unplugged and replugged power and that sometimes gets video back.   its definitely NOT and overheating issue.  Its a bug of some kind.   sometimes why i power on/off, I can see a the video for about 1/8 second before it goes out again.  I always have audio.   BTW, its not helpful to goto settings when there is no video...   so if there is an update or video change, i will do that when video comes back

[Ceeotters]

I now have this too. I watched something earlier and now, no matter what channel, I have no video. The CC shows, but since I can hear, that doesn't matter. The menu is fine; just no actual video. If I do fast forward there is picture there.

[Del808]

I have the same issue. I can hear and see subtitles. When fast forwarding I can see the video, but no picture plays if not fast forwarding. No video from either the Roku apps on my tv (YouTube, Disney+, Netflix) or the cable box that is attached to my insignia tv with Roku built in. I don’t have an advanced display setting under the advanced system settings tab so the solution suggested in this thread was not helpful for my situation. Might it be a bad update? 

[RokuERey]

Greetings @Del808,

Thanks for joining us here in the Roku Community!

We understand that you're having the same playback issue, and we appreciate your effort in resolving this. To learn more about this, can you tell us when you started seeing this behavior? Is this an intermittent issue? Might also need a video clip of the issue that we can look into.

Please tell us more about this so that we can further assist you.

Thanks,
Rey

[SwampWitch]

I am having a similar issue, except the ONLY video not working is the Roku channels. I can hear the audio and see the channel guide, but no video. All my other apps: Netflix, Prime, Max, etc…are all working correctly showing both audio and video. It is only the Roku channels that are not showing video.