Channels & viewing

[MacInOhio]

Added Hulu channel via channelstore.roku.com, but the app does not show up on the Roku Ultra Home page (or any other page).  I've added channels via this method in the past with no issues.

On the Ultra, I can search for Hulu and start the app that way, but this is unsatisfactory.

How do I get the Hulu app to appear on the Roku Ultra Home page?

Roku Ultra, serial number: X010007RVTMJ, purchased December 2023

[MacInOhio]

PS: I've restarted the Ultra several times.  Unplugged the Ultra and powered it back up several times.  No improvement.

[RokuTakashi]

Hi, @MacInOhio 

Thanks for posting, and welcome to the Roku Community.

We understand the problem you have encountered with the missing Hulu app on the Home page, and we're here to assist. To resolve this issue, we would recommend performing a system restart to make the Hulu app re-appear. 

1. Press Home   on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Once this has been performed, kindly check the Hulu app on your channel tile list.

If the issue persists, our team would like to request additional information. Can you please provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Please keep us posted on what you find out so we can continue to assist you.

Best wishes,
Kash

[MacInOhio]

The first thing I tried was to restart.  Several times.  That failed. 

So I pulled the plug.  Waited.  Powered back on.  The Hulu app still does not show up.  Tried this several times. 

No improvement.  No Hulu app. 

The Roku channel store < channelstore.roku.com > will not allow me to uninstall Hulu.  It insists that Hulu is installed, but it doesn't show up on the Home page.

[MacInOhio]

Roku Home page will not display installed Hulu app, even after restart and power down/power up.

Roku device model 4802X - Roku Ultra

Serial number X010007RVTMJ

Device ID SODA23ARVTMJ

OS version 14.0

[MacInOhio]

In desperation, I performed a factory reset.  Hulu now appears on the Home page.