Channels & viewing

[copperkidd]

It's still playing the wrong film!  Any way to get it fixed?  I would love to watch it.

[RokuTakashi]

Hi @copperkidd 

Greetings and welcome to the Roku Community!

We'd love to help you sort this content, but we would need additional information to take action with it. What movie title are you looking forward to seeing and what is the movie that shows up? Also, are you accessing this content on what specific channel?

With more details, we can assist further.

All the best,
Kash 

[makaiguy]

I don't think it's actually playing the wrong film.  It just has the wrong information about the film it DOES have available.

Roku owns some of the programming on The Roku Channel, but most of it is obtained from other sources. Information on all these programs must be obtained from their many sources and then compiled into one database. Roku's information, therefore, is dependent on the accuracy of the information it receives from these other sources.

Roku seems to be having major problems with the program description data base for The Roku Channel. They are aware of this and are supposed to be working on the problem. In the meanwhile, when you find such a problem, all you can do is report it to Roku on Roku's support board so they can sic it on someone in the back room who can do something about it.

[artsmaven]

Fave Christmas title, A Prince for Christmas 2015 with Viva Bianca and Kirk Barker, is attached to wrong, not good movie by Lionsgate, A Princess for Christmas. Wrong for 3 years, please fix!

[AvsGunnar]

@artsmaven 

The correct movie "A Prince for Christmas" (Viva Bianca) is playing on the free channels/apps PlutoTV, Plex, and Redbox. (I didn't check the other four or five channels/apps also offering it like XumoPlay, Tubi, and Freevee).

Easier to just install these free channels/app on your Roku device and watch it on one of those, rather than waiting for a fix to this on the Roku Channel. (confirmed wrong movie playing).

Paging @RokuTakashi, @RokuCarly , @RokuMary-F , @RokuERey , or @RokuEuniceL to forward issue to appropriate team.  

[RokuCarly]

Thank you for bringing this to our attention, @artsmaven.

Rest assured that the appropriate Roku team has already been informed about this. 

We will conduct further investigation regarding this matter and fix it as soon as possible.

Moreover, thank you, @AvsGunnar, for tagging us. 

Best regards,
Carly