Channels & viewing

[Toomyr]

  I have tried ALL the steps and contacted PlutoTV who says they were elevating my trouble to "The experts" and that was nearly a week ago and no word back yet.

I can not delete the channel and reinstall because when I highlight the icon and hit "star" it tells me I am not connected to the net. I AM CONNECTED! ALL the other apps work fine. I have re-booted as well to no avail. I am not going to do a hard reset, I'm not going through the nonsense of having to input all my stuff again.

So I am blaming PlutoTV but Roku needs to have a way around this issue other than factory resetting, which I hear doesn't work anyway.

[RokuJohnB]

Hi @Toomyr,

A warm welcome here in the Roku Community!

We want to further investigate this issue that you're having with the Pluto TV. Are you getting any error messages or codes? Is this the only channel that you're having issues with?

With detailed information, we will be able to assist you further.

Thanks,                                                                                                                                                John

[Toomyr]

As I mentioned in my email reply, No error codes, when hitting the options key on the remote while the PlutoTV app is highlighted it says "not connected". This is nonsense as I AM connected and all other apps work.

However, last night (MArch 12th) PlutoTV all of a sudden worked. Was there an update sometime yesterday? Strange. We'll see if it works tonight....

[RokuEuniceL]

Hi @Toomyr,

Thank you for keeping us posted here in the Roku Community!

We're glad to know that your Pluto TV app is working. If it happens again, kindly try restarting your Roku device by going to Settings > System > Power (Skip, if not applicable) > System Restart.

Please don't hesitate to let us know if there is anything else we can do to help.

Kind regards,                                                                                                                                  Eunice

[AvsGunnar]

@Toomyr 

Try using the official Roku mobile app. (available in the Play and Apple Stores) if having trouble removing any channel/app from your Roku device.

https://www.roku.com/mobile-app and https://support.roku.com/article/115002681087

----

When in the mobile app, perform a "long press" on the channel/app you want to remove, and select "Remove".

[Toomyr]

System restart was already tried and did nothing. FYI.

[RokuEuniceL]

Hi @Toomyr,

Thank you for keeping us posted here in the Roku Community!

If you're still having streaming issues with Pluto TV channel after attempting the troubleshooting steps and the issue persists, please provide us with additional information so we can escalate it to the appropriate Roku team.

1. Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
2. What is the version or build of your Pluto TV channel? (This can be found by selecting the channel on the Home screen and pressing the * button.)
3. Tracker ID. When you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID.
4. Photo of the running issue as our reference.

We are eager to hear from you and investigate this matter further. Thank you!

Kind regards,                                                                                                                                        Eunice

[Toomyr]

I already mentioned that when I tried highlighting the PlutoTV app and pressing the asterisk I got a "not connected" message. I AM CONNECTED.

However after a few more days it started working again.

Be advised, when I contacted PlutoTV they were useless. They escalated me up the chain after a few emails to their "experts" and they never got back to me after 8 days at all.