Channels & viewing

[THOMAS10]

back to the error message again  no valid bitrates after i was watching all videos fine then this problem started back  using playlet built-in backend it was working great though night until now when popup came on screen with errorMsg no valid bitrates

[RokuRiamie-D]

Hi @THOMAS10,

Thanks for posting in the Roku Community!

We saw your post that you are getting an error when watching on the Playlet app on your Roku streaming platform. We would like to take a closer look into the issue.

If you are still having issues, please send us a photo of the TV screen showing the error message that you see. Additionally please provide us with the following:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)

Please keep us posted.

Thanks,
Riamie

[THOMAS10]

model 4670x-Roku Ultra

serial number YJ00GA646136

Device id KW998G646136

Version 14.0

Tracker id  36-518-604

version 0.25

[THOMAS10]

here what it shows on my tv screen

error playing video

errorMsg:no valid bitrates

error code: -5

errorStr:buffer:search:demux:errors seen on all

bitrates:extra:etype:buffer:is_init:0:lasterror:403:retry:0

source:buffer:search:demux

clipid:43

ignored:false

dbgmsg:buffer:search:demux:errors seen on all

bitrates:extra:etype:buffer:is_init:0:lasterror:403:retry:0

category:mediaerror

[RokuRiamie-D]

Hi @THOMAS10,

Thank you for your response!

We appreciate you for providing your Roku device information. Rest assured we have forwarded it to our Roku appropriate team for review. We will update you once we have further information about this matter.

In the meantime, your patience and cooperation would be appreciated as we work on this issue. Thank you for your understanding.

Cheers,
Riamie

[THOMAS10]

i think i know what was the problem that is live videos automatic shut down like midnight then they all start coming back on starting 3:29am because right now all the live videos are playing just fine at 4:14am they come back on one at a time thats why it says video not available is becuause its not yet time for it to go live just like philippines live video it didnt come back on live until 4:17am so that means each video has a timer that its set on so when that time comes that video will go live 

P.S. i'm using invidous  instance http://invidious.jing.rocks set only if needed

[THOMAS10]

so every one knows in here on playlet there are alot of videos on camera live around the world cool videos to watch also so every one knows if you have problem with any video not working or not available thats because they are on timer where live videos on playlet will automatic shut down at midnight then they dont start going back to live until 3:29am i seen this happen last night all my videos showed error or unavailable because they shut down midnight wont start going back live until 3:29am one video at a time i had few live video that went down at midnight and didnt pop back up live until after 4am so there are alot of videos on playlet that automaic has a timer on where they shut down for few hours then go back on live

[THOMAS10]

so if any one sees a error message or unavailable video there nothing wrong with playlet its just that the video has timer on it where it shuts down for few hours then automatic goes backs to live i seen it last night while watching playlet video was live then at midnight message showed up under video saying unavailable i click on it and it also showed error message but once the right time for video to go back to live the error and unavailable will automatic go away and you can start watching the video from live then when it was time for that video it automatic went from unavailable stright back to live automatic like this video last night i was watching live it shut down at midnight didnt go back to live until 3:29am my time