Channels & viewing

[THOMAS10]

back to the error message again  no valid bitrates after i was watching all videos fine then this problem started back  using playlet built-in backend it was working great though night until now when popup came on screen with errorMsg no valid bitrates

[RokuRiamie-D]

Hi @THOMAS10,

Thanks for posting in the Roku Community!

We saw your post that you are getting an error when watching on the Playlet app on your Roku streaming platform. We would like to take a closer look into the issue.

If you are still having issues, please send us a photo of the TV screen showing the error message that you see. Additionally please provide us with the following:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)

Please keep us posted.

Thanks,
Riamie

[THOMAS10]

model 4670x-Roku Ultra

serial number YJ00GA646136

Device id KW998G646136

Version 14.0

Tracker id  36-518-604

version 0.25

[THOMAS10]

here what it shows on my tv screen

error playing video

errorMsg:no valid bitrates

error code: -5

errorStr:buffer:search:demux:errors seen on all

bitrates:extra:etype:buffer:is_init:0:lasterror:403:retry:0

source:buffer:search:demux

clipid:43

ignored:false

dbgmsg:buffer:search:demux:errors seen on all

bitrates:extra:etype:buffer:is_init:0:lasterror:403:retry:0

category:mediaerror

[RokuRiamie-D]

Hi @THOMAS10,

Thank you for your response!

We appreciate you for providing your Roku device information. Rest assured we have forwarded it to our Roku appropriate team for review. We will update you once we have further information about this matter.

In the meantime, your patience and cooperation would be appreciated as we work on this issue. Thank you for your understanding.

Cheers,
Riamie