Channels & viewing

[Stef46810]

Why won’t Univision Now open? I’ve bought 3 new streaming players and neither of them work when I click on “Univision Now”. I click on it and it tries to load but then crashes and goes back to the Roku apps Home Screen. Please help!

[RokuTakashi]

Hi, @Stef46810 

Thanks for posting, and welcome to the Roku Community.

We understand your concern with the Univision Now app that crashes when opening, and we're here to help. Follow the troubleshooting steps below to resolve the issue.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, it is advisable to contact the channel provider's support team directly for further assistance. They may offer a potential workaround or indicate whether an update to their application on the Roku platform is required. It is important to note that the majority of channels available on Roku are developed and maintained by the respective channel providers

We hope this information helps. Let us know if you have further concerns or inquries.

Thanks,
Kash