Channels & viewing

[fmurphy]

I subscribed to Paramount Plus so I could watch the Super Bowl yesterday and all I was able to view was a black screen.  I tried several times throughout the game and was unsuccessful.  This was an absolutely ridiculous situation, what a horrible experience.  Roku you didn't deliver on the product you sold me, how do I get a refund?

[RokuJohnB]

Hi @fmurphy,

Welcome to the Roku Community!

To be better assisted with your refund, you can reach out to our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Make sure to select the Accounts and Billing option to be directed to their contact information.

If you need anything else, please keep us posted.

Kind regards,

John

[makaiguy]

@fmurphy-

The problem with the Superbowl was at Paramount's end.  It affected streaming viewers accessing the game via Paramount+, Fubo, and YouTube TV. Roku was no more at fault than your TV set.

See this article:  https://thestreamable.com/news/customers-of-paramount-plus-fubo-youtube-tv-complain-about-service-in...