Channels & viewing

[jellis]

Worked yesterday but today as soon as I choose anything on Paramont Plus it goes back to Roku page on my TV. No issue on my phone. I restarted Roku and deleted the channel and re-added, but no success. 

[LS53]

Mine is also doing that. On my ROKU express. I have tried everything to fix it! Uninstalled and reinstalled, updated ROKU and the channel itself, unplugged it, re booted internet, nothing is working! 

[makaiguy]

After removing a channel, best practice is to restart your Roku to clear its memory cache before reinstalling the channel. Without the restart you may not get a clean reinstall.

Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System.

[LS53]

Ok. I removed the channel, did a restart on the ROKU and it is still not working. As soon as you go to play something it kicks you out of the app and puts you back into your home in ROKU. 

[jellis]

I’ve done that exactly. Twice. The other channels I have no issue. I even checked updates nothing. 

[jellis]

Noticed when reinstalling says that channel has a new version dated yesterday Dec 8 2022

[LS53]

I have no issues with the other apps/stations either. Just Paramount+ and it just started yesterday. That is the one I use the most. Not sure what else to do or where to go with it. 

[Redwagon2]

I'm having the same problem. Tried most everything has pros have advised with out any success.

Paramount plus is my go to channel, frustrating. What is the fix?

[RokuMary-F]

Hi everyone,

Thank you for reporting this issue to Roku Community!

We would like to know how to identify and resolve any playback issues. I have a few questions to better understand the behavior you are seeing:

1. When did this issue first start occurring?
2. Do you observe this behavior while using any other channel(s) on your device?
3. Have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?
4. What troubleshooting steps have you taken so far to try to resolve the issue?

With more information, we will be able to assist you further.


Best regards,
Mary

[Jmfarr1026]

Last time i had issues with P+ i could remove the channel and reinstall it on my roku tv and as of today i cannot.  i was trying to fix because i cannot get live tv on my P+ via my roky tv!! The P+ app works on my android phone but not my roku tv WHY ALL OF A SUDDEN?!?!?