We are also experiencing this but not all the time while trying to stream Paramount+. Would love to find a solution.
Hi everyone,
Thanks for the post.
We are currently aware of the issue that is affecting playback within the Paramount+ channel and are investigating.
Once more information is available, I'll be sure to update this thread.
Thanks,
Danny
This is complete **bleep**. Who is to blame? Roku or Paramount+? Does this go back to some old CBS Access accounts? I am already due money back on my subscription from days of no access. Do we cancel you, or do we cancel Paramount+? You are the orchestrators of this issue. You are to blame until proven otherwise. Please get busy and reply soon.
Tom
That sounds nice, but how could you possibly login to Paramount+ with the 'non-Roku' account, in order to alter the email address, given that you don't even know where it came from, and what the password might be, given also that it shares the same email address as the 'Roku' account?
Thanks,
Tom
Was this issue resolved. I receive the same error?
I am having the same problem. Every time I try to watch a video I get the message “An error occurred during playback…” Frustrating to say the least. We just reactivated our account but are unable to view any content.
DO NOT BUY PARAMOUNT PLUS. I am calling my credit card company and claiming fraud.
A week ago i bought a 1 year subscription. All I have ever seen is this error "Error occurred during playback. please try again" NO ERROR CODE IS GIVEN.
I called waited 3 hours and was hung up on.
I sent 3 Emails to support - Nothing .
I did every single trick Listed in the trouble shooting. IE reset, Delete and re-add channel
Nothing works, I will be bashing Paramount plus everywhere online. DO NOT BUY THERE PRODUCT, you get zero support and it dose not work.
I stream Hulu, HBO+, Prime, Netflix, Acorn, Disney, Curiosity Stream, Roku Channel, etc. with no problems. Only Paramount + has this issue. Definitely a Paramount + issue. Watched one video on Paramount + with no problem but since then have been getting this error message. Tried restarting the Roku, updated the Paramount + app but still get the error message.
Hey @freezorburn
We're sorry to hear about the issue you're experiencing.
Did you restart your Roku device before re-installing the channel? That step is crucial when performing the troubleshooting. If you haven't tried the suggested order (remove > restart > re-install), we would recommend giving it a shot once again.
For detailed instructions, refer to this Support link: How do I resolve channel playback issues?
Let us know how it goes!
All the best,
Kariza
Some questions:
How did you subscribe to Paramount+? Directly with Paramount? Through Roku? Through some other 3rd party (Hulu, Amazon, etc)?
How are you trying to view Paramount+? Directly on the Paramount+ channel app installed on a Roku? Via The Roku Channel? Via some other means?