Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Jm1968
Newbie

Have internet but no playback

 
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2 REPLIES 2

Re: Have internet but no playback

Change Your Internet, or restart your Phone or Remove the Cache: is the way to fix this problem!

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RokuCarly
Community Moderator
Community Moderator

Re: Have internet but no playback

Welcome to the Roku Community, @Jm1968!

Thanks for posting your concern here. We'd be happy to suggest some steps to help you get back on streaming.

If this is happening to a specific app, try the following steps precisely:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Furthermore, you may also try these steps:

  • Reboot your modem/router: Unplug it for about 60 seconds then replug.
  • Ensure you have a strong network connection signal strength.
  • Try to connect your device to an alternative network connection to see if this makes any difference. Perhaps a mobile hotspot would do.

For reference, here are Roku's support articles that might help you regarding this case:

Please keep us posted on how it goes!

Warm regards,
Carly

Carly Y.
Roku Community Moderator
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