Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Pin31
Newbie

Does the Internet provider charge you for the app that is

I have Roku and I want to set up the CTV on the app (which I did) but it says I have to give them my Internet provider but will my Internet provider charge me for having this app on the Roku?

Thank you

Labels (1)
0 Kudos
2 REPLIES 2
Strega2
Roku Guru

Re: Does the Internet provider charge you for the app that is

I think if you look again, they are probably asking for your TV provider. (Which is OK because they are already charging you for that channel.) I've never heard of a Roku app that cares about your internet provider.

Banned but back. Because why not?
0 Kudos
JWS9518
Binge Watcher

Re: Does the Internet provider charge you for the app that is

Typically, an app/channel will ask for your provider to determine if you have a TV viewing package that is part of your internet/cable subscription.  For example, if you have Comcast, Spectrum , or one of the others as one of your TV/Internet providers and want to watch ESPN+, which is typically part of their packages, then ESPN+ will ask you to verify your provider by either automatically checking once you select it if you are on the same home network where you pay for the service or will ask you to log into the app with your cable/internet provider username/password.  Then if your provider gives you access to that channel as part of your subscription, you can view the channel/app with no issue.  If not, then you have to access the channel as part of a paid subscription or if the channel has a free version, then you can view that way.

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.