Forum Discussion

Patticake's avatar
Patticake
Newbie
2 years ago

CBS keep getting We're sorry an error has occurred

Everything I try to watch or stream a shoe on CBS it says an error has occurred. I followed suggestions remove app>settings>system settings>system and still the same things happen. The NY JETS are playing tonight!!!!

app availability

1 Reply

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Welcome to the Roku Community, Patticake.

    We appreciate you letting us know about the playback issues you've experienced within the CBS app. Rest assured that we'll help you find the best resolution possible.

    If you're having this issue directly from their standalone app, kindly follow the steps provided below to help you troubleshoot:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    We need to make sure that the steps have been followed precisely to work. Here's the support article for reference: How to resolve a channel playback issue

    If the issue persists after doing so, we highly recommend directly coordinating this with the channel provider as they maintain and update their app on the Roku streaming platform independently. 

    You may reach them here: CBS Support

    We hope this will be sorted out soon so you can continue streaming.

    Best regards,
    Carly