Channels & viewing

[BDtvguy]

If any of you use EERO and have your ad blocker on, this was the issue for me.  I disabled that and now everything works perfectly again. 

[JCJ53]

Last Updated 1/18/2022

Started happening to me on my Roku TV.  It only happens with Paramount +. Initially the show would be fine until the first commercial break, then would freeze. I found in this case I could fast forward and finish my show.  Tonight it started happening at the beginning. I noticed it would indicate 1 of 2 ads, get all the way down to 8 seconds then freeze (this is where the CBS logo ad would appear).  It appeared there was 1 second left in the first commercial so I couldn't fast forward to get into my show.

I have updated the app (no fix), removed app-restarted roku-readded app (no fix).  It all worked fine prior to becoming Paramount+. 

Really frustrating.

Updated information:

1. This is happening on a ROKU TV.  There is no ad blocker on TV, Router, or DSL Modem

2. I only have a single Paramount+ account which I've had since it was CBS Access.

3. I cleaned out my Router log and fired up ROKU TV and brought up Paramount+ (and got the error at 7 seconds left of the first commercial).  This is a listing of all the IP addresses my ROKU device accessed:

Destinination IP	Service or Port	Whois Owner
142.250.69.226	https	Google
142.250.72.20	https	Google
142.250.72.20	https	Google
142.250.72.20	https	Google
143.204.31.228	https	Amazon
143.204.31.228	https	Amazon
143.204.35.105	https	Amazon
143.204.35.105	https	Amazon
143.204.35.23	https	Amazon
143.204.35.98	https	Amazon
151.101.69.188	https	Fastly
151.101.69.188	https	Fastly
151.101.69.188	https	Fastly
151.101.69.188	https	Fastly
151.101.69.188	https	Fastly
151.101.69.188	https	Fastly
151.101.69.188	https	Fastly
151.101.69.188	https	Fastly
151.101.69.188	https	Fastly
151.101.69.188	https	Fastly
151.101.69.188	https	Fastly
151.101.69.188	https	Fastly
151.101.69.188	https	Fastly
151.101.69.188	https	Fastly
151.101.69.188	https	Fastly
151.101.69.188	https	Fastly
151.101.69.188	https	Fastly
151.101.69.188	www	Fastly
151.101.69.188	www	Fastly
151.101.69.188	www	Fastly
174.129.202.160	https	Amazon
198.54.12.181	https	spotx.tv
199.127.194.97	https	Conviva.com
23.201.217.32	https	Akamai
23.201.217.32	https	Akamai
23.48.15.49	https	Akamai
23.48.15.49	https	Akamai
3.210.90.209	https	Amazon
3.210.90.209	https	Amazon
3.213.26.146	https	Amazon
3.226.19.37	https	Amazon
3.227.201.242	https	Amazon
3.227.201.242	https	Amazon
3.93.135.57	https	Amazon
34.104.36.167	https	Google
34.104.36.167	https	Google
34.194.55.224	https	Google
34.234.111.29	https	Google
34.237.102.223	https	Google
35.161.170.239	https	Google
35.173.85.192	https	Google
46.249.42.13	ntp	Serverius.com
5.62.38.155	https	avast.com
52.10.149.115	https	Amazon
52.10.149.115	https	Amazon
52.10.149.115	https	Amazon
52.202.144.145	https	Amazon
52.21.46.43	https	Amazon
52.22.176.4	https	Amazon
52.3.33.138	https	Amazon
52.3.33.138	https	Amazon
52.40.172.46	https	Amazon
52.45.2.210	www	Amazon
52.54.162.151	30000	Amazon
52.54.162.151	30000	Amazon
52.86.130.140	https	Amazon
52.87.245.152	30011	Amazon
52.88.152.172	https	Amazon
54.166.220.76	https	Amazon
54.209.107.81	https	Amazon
54.209.16.253	https	Amazon
54.212.155.93	https	Amazon
54.212.155.93	https	Amazon
54.212.155.93	https	Amazon
54.212.155.93	https	Amazon
54.212.155.93	https	Amazon
54.212.155.93	https	Amazon
54.212.155.93	https	Amazon
54.243.106.226	https	Amazon
54.80.44.50	https	Amazon
54.80.44.50	https	Amazon
54.80.44.50	https	Amazon
54.87.172.15	https	Amazon
65.8.233.55	https	Amazon
65.8.233.74	https	Amazon
65.8.233.74	https	Amazon

Update #2:

So I thought I would see if I had problems with my ROKU Stick.  It works fine, but then I typically don't use it but once a year and I haven't updated it since May 2021.  So here is the information on both devices:

Not Working on ROKU TV C135X - TCL model 43S421
   Software version: 10.5.0 Build 4210-93
  Panamount+ App version: 6.3.202111292
  NOTE: This has all the latest updates for ROKU and Paramount+ software 

Works on ROKU Stick ROKU Player model 3600X-ROKU Stick
   Software version 10.0.0 Build 4195-24
  Paramount+ App version: 5.2.20210421

Update #3

Did a factory reset on the ROKU TV.  Unfortunately it seems to automatically update to the latest ROKU version.  I was hoping to be able to return to an older version to see if it was the Roku software or the Paramount+ software that was the issue.

[kenfirch]

Okay, I think I figured out why my Paramount+ comes up with the error during playback.  When I disable the ad blocker on my router, it works fine.  I've got an Asus RT-AC86U router running Merlin 386.4 firmware, and a router based ad blocker add-on called Diversion.  When Diversion is disabled, Paramount+ works fine.  I need to find the Paramount+ server addresses so I can add them to Diversion's whitelist.

Just thought I'd fess up and admit the issue was on my end.  

[freezorburn]

We got it fixed.  Apparently we had 2 accounts under the same email, when we did a free trial a few years back on either paramount or cbs.   Had to call Paramount Plus, wait on hold, have them tell me to call roku, then I insisted I am not hanging up until they delete the one account,  was told they could not, still insisted, then eventually they froze the one account or something and now it is fine. You will have to wait patiently on hold (mine was an hour) and then be firm that you want the extra account deleted.  I was able to see the accounts on my Roku as previous subscriptions.

[Dansha95]

Any up-date yet? Very frustrating trying to watch a show.

[gandalf1369]

@kenfirch 

If you do manage to identify the Paramount+ servers that are causing the problem, please post the information here.

Thank you . . . 

[kenfirch]

Yeah, found a bunch: cbsinteractive.hb.omtrdc.net, saa.cbsi.com, s-video.innovid.com, etc., which I added to my whitelist.  Finally after adding pubads.g.doubleclick.net, it would start, play 1 ad, then stop at the next ad.  Too difficult to whitelist, and I ain't going to whitelist doubleclick.net.  I'll just disable my ad blocker if I watch Paramount+ on our Roku, which I can do from my iPhone. I ordered Paramount+ on Amazon for 99¢, and FireTV works fine with the ad blocker.  Go figure.

[Jean41058]

So Danny, your response to pop up on paramount plus, (error can’t play, please try again later) is dated a week ago. This is continuing to happen on my Roku. Can’t watch anything on channel. Please fix this problem very soon. 

[Danzl51]

Has this been fixed? We are still having the same issue.

[Douginmaine]

I use the Roku stick and can not watch Paramount +. Sometimes it will start a show, then when it gets to ad break, the ad will play until there is 6 seconds left and I get the “unfortunately an error occurred during playback, try again later” message. This has not happened on every show I watched, but most of them. Sometimes I will get the message while in the middle of streaming the show before ad break, then my Roku restarts….