Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Red808
Binge Watcher

Re: No sound on YouTube app

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During playback of a video, press the star (*) button on the remote and scroll to “Volume mode” then change to setting to anything other than the current setting. Mine was off, I choose to change it and put it back to off. The sound was back permanently. Give it a try. Worked for me and others. Good luck. 

andric3454
Newbie

Re: No sound on YouTube app

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Thanks this worked! 

Tonysmith1
Newbie

Re: No sound on YouTube app

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Same here no sound, started Saturday

0 Kudos
Thebee
Newbie

Re: No sound on YouTube app

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I used your method of scrolling volume up and down while video loads and it worked. It’s crazy. You have to do it for each video.

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Red808
Binge Watcher

Re: No sound on YouTube app

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If you press the star button on your roku remote and scroll to the “volume mode” setting and change the settings there, to anything, I set mine to “off” you won’t have to change the volume on every video. 

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XT3
Newbie

Re: No sound on YouTube app

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Had same problem... Here’s how to fix it... Go to “*” go to volume mode: should have ( leveling or night mode ) pick OFF  & turn it off... sound should be fixed.. 

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TheRedDiva
Reel Rookie

Re: No sound on YouTube app

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What I did was was check the sound in the options menu via the * on the remote check the volume mode hope that works for you too

Diva is as Diva Does
0 Kudos

Re: Fixed?! No sound on YouTube app

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This worked like a charm, as soon as I hit the * button. Thanks! 

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RokuTannerD
Retired Moderator

Re: Fixed?! No sound on YouTube app

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Hi there!

 

Thanks for continuing to share your experiences! We've sent these over to the team, and they are actively investigating. 

In the meantime, try pressing the * key on your remote while you're playing a video, and look for the 'Volume Mode' setting. Turn this off, and see if audio is restored.

I'll share any updates that I hear. Please stay tuned! 

 

Cheers,

Tanner

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Beck1
Newbie

Re: No sound on YouTube app

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I'm having the same problem.  Started the very same day still not resolved!

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