Channels & viewing

[Red808 · Accepted solution]

During playback of a video, press the star (*) button on the remote and scroll to “Volume mode” then change to setting to anything other than the current setting. Mine was off, I choose to change it and put it back to off. The sound was back permanently. Give it a try. Worked for me and others. Good luck. 

[andric3454]

Thanks this worked! 

[Tonysmith1]

Same here no sound, started Saturday

[Thebee]

I used your method of scrolling volume up and down while video loads and it worked. It’s crazy. You have to do it for each video.

[Red808]

If you press the star button on your roku remote and scroll to the “volume mode” setting and change the settings there, to anything, I set mine to “off” you won’t have to change the volume on every video. 

[XT3]

Had same problem... Here’s how to fix it... Go to “*” go to volume mode: should have ( leveling or night mode ) pick OFF  & turn it off... sound should be fixed.. 

[TheRedDiva]

What I did was was check the sound in the options menu via the * on the remote check the volume mode hope that works for you too

[Mssunshine82]

This worked like a charm, as soon as I hit the * button. Thanks! 

[RokuTannerD]

Hi there!

Thanks for continuing to share your experiences! We've sent these over to the team, and they are actively investigating. 

In the meantime, try pressing the * key on your remote while you're playing a video, and look for the 'Volume Mode' setting. Turn this off, and see if audio is restored.

I'll share any updates that I hear. Please stay tuned! 

Cheers,

Tanner

[Beck1]

I'm having the same problem.  Started the very same day still not resolved!