Channels & viewing

[Jaw1392]

I recently had to change my password on Crunchyroll and got kicked out of my HiDive account. I tried to log into both of them, and both of them are saying wrong user/password. I have tried removing the apps, restarting, and reinstalling both apps but the problem persists. Since this is happening with more then one app, I am really confused. Any suggestions?

[RokuCarly]

Welcome to the Roku Community, @Jaw1392!

We'd be happy to be of assistance here and help you access the affected apps. 

Firstly, please note that Roku doesn't manage channel logins or authentication, and many Roku channels are developed and maintained by the channel providers themselves.

In cases like this, we recommend reaching out to the service provider for further assistance, as we don't have access to your separate accounts.

For Crunchyroll authentication, we suggest reaching them here: Crunchyroll Support

We hope this will get sorted out soon, and we appreciate you taking the time to reach out here.

Warm regards,
Carly

[makaiguy]

@Jaw1392 -

Do you get a screen similar to this one?

This is offering to enter the email address associated with your Roku account, to save you from having to type it in.  If the email associated with this channel is NOT the same one you use for your Roku account, do not click the "Continue" button, click the "Use different address" and enter the email address for that channel.