Channels & viewing

[Skiff]

Anyone else have the problem on Roku Live TV when filtering to 'News' the NewsMax channel (190 on my devices) are not listed, however when I search (remote or remote voice) for it it's there and displayed??? BTW - I have 2 different Roku streaming devices and BOTH are having this problem? This 'raises my brow' with the problems we are ALL experiencing with censorship but I truly hope I'm mistaken. However, if Roku support comes back and reports this is their problem and '...simply an oversight...', etc. I'm gonna blow a gasket.

[makaiguy]

I have no idea about the inner workings of this stuff, but maybe NewMax failed to check a box to have themselves listed under News Groups.

[Skiff]

Thank you for your perspective and reply. Having this perspective dialog is a shame in and of itself, nonetheless when I've watched NewsMax it's REAL journalistic "news" based on what I've seen? If you ARE 'barking up the right tree' as they say ... is the definition of (or not) of 'news' determined by Roku? I have no allegiance to NewsMax, nor an employee, stock holder, etc. I simply want the problem acknowledged and fixed. 

[makaiguy]

Paging Roku employees @RokuAustin, @RokuKariza-D @RokuMary-F and any other moderators so they can pass this issue on to proper people.

[Skiff]

Thank you and standing by.

[Skiff]

Can I get an update please?

[Skiff]

The silence from Roku is deafening.

[RokuJohnB]

Hi @Skiff,

Thank you for informing us!

We'd like to take a closer look into this issue that you're having. Could you send us a photo or video of your running issue?

With detailed information, we will be able to assist you further.

Thanks,
John

[Skiff]

NewsMax not listed in news group

@RokuJohnB Here you go! Again, pretty straightforward issue. As you can see in the pic I've uploaded ...

The Roku 'News' filter is selected on the left of the screen but NewsMax (channel 190 on my system) is not listed??? FWIW, I have 2 different Roku streaming products and BOTH have the issue. I would appreciate you keeping me informed as this issue hopefully moves toward resolution.

[RokuJohnB]

Hi @Skiff,

Thanks for keeping us posted!

We'd like to take a closer look into this issue that you're having. Please send us a direct message, since we will need to collect your personal information.

Thanks,
John