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Skiff
Streaming Star

NewsMax channel not listed in Roku Live TV news group?

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Anyone else have the problem on Roku Live TV when filtering to 'News' the NewsMax channel (190 on my devices) are not listed, however when I search (remote or remote voice) for it it's there and displayed??? BTW - I have 2 different Roku streaming devices and BOTH are having this problem? This 'raises my brow' with the problems we are ALL experiencing with censorship but I truly hope I'm mistaken. However, if Roku support comes back and reports this is their problem and '...simply an oversight...', etc. I'm gonna blow a gasket.

1 Solution

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RokuCarly
Community Moderator
Community Moderator

Re: NewsMax channel not listed in Roku Live TV news group?

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Thanks for getting back to us, @Skiff.

Firstly, we appreciate your patience and understanding with this issue you are currently experiencing. As of the moment, we don't have any information or updates yet. 

Furthermore, since this is an isolated case involving the Newsmax app on the Roku streaming platform, have you tried contacting the Customer Support of the channel provider themselves to see what further advice they'll give? If not, we highly suggest it.

Let us know how it goes!

Kind regards,
Carly

Carly Y.
Roku Community Moderator

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34 REPLIES 34
makaiguy
Community Streaming Expert

Re: NewsMax channel not listed in Roku Live TV news group?

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I have no idea about the inner workings of this stuff, but maybe NewMax failed to check a box to have themselves listed under News Groups.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Skiff
Streaming Star

Re: NewsMax channel not listed in Roku Live TV news group?

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Thank you for your perspective and reply. Having this perspective dialog is a shame in and of itself, nonetheless when I've watched NewsMax it's REAL journalistic "news" based on what I've seen? If you ARE 'barking up the right tree' as they say ... is the definition of (or not) of 'news' determined by Roku? I have no allegiance to NewsMax, nor an employee, stock holder, etc. I simply want the problem acknowledged and fixed. 

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makaiguy
Community Streaming Expert

Re: NewsMax channel not listed in Roku Live TV news group?

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Paging Roku employees @RokuAustin, @RokuKariza-D @RokuMary-F and any other moderators so they can pass this issue on to proper people.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Skiff
Streaming Star

Re: NewsMax channel not listed in Roku Live TV news group?

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Thank you and standing by.

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Skiff
Streaming Star

Re: NewsMax channel not listed in Roku Live TV news group?

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Can I get an update please?

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Skiff
Streaming Star

Re: NewsMax channel not listed in Roku Live TV news group?

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The silence from Roku is deafening.

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RokuJohnB
Community Moderator
Community Moderator

Re: NewsMax channel not listed in Roku Live TV news group?

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Hi @Skiff,

Thank you for informing us!

We'd like to take a closer look into this issue that you're having. Could you send us a photo or video of your running issue?

With detailed information, we will be able to assist you further.

Thanks,
John

John
Roku Community Moderator
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Skiff
Streaming Star

Re: NewsMax channel not listed in Roku Live TV news group?

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NewsMax not listed in news groupNewsMax not listed in news group

 

@RokuJohnB Here you go! Again, pretty straightforward issue. As you can see in the pic I've uploaded ...

The Roku 'News' filter is selected on the left of the screen but NewsMax (channel 190 on my system) is not listed??? FWIW, I have 2 different Roku streaming products and BOTH have the issue. I would appreciate you keeping me informed as this issue hopefully moves toward resolution.

RokuJohnB
Community Moderator
Community Moderator

Re: NewsMax channel not listed in Roku Live TV news group?

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Hi @Skiff,

Thanks for keeping us posted!

We'd like to take a closer look into this issue that you're having. Please send us a direct message, since we will need to collect your personal information.

Thanks,
John

John
Roku Community Moderator
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