Channels & viewing

[RockNRoll1982]

I logged this issue a few months ago and it still hasn’t been resolved. What’s the next step here Roku?

[RokuCarly]

Hi, @sluggz @RockNRoll1982.

Greetings from the Roku Community!

Thanks for letting us know about the playback issues you've encountered within the Netflix app on your Roku. We'd be happy to help you find the best resolution possible. 

Before we proceed, kindly provide us with the following details so we assess your concern better:

• What specific Roku device you are having this issue with? Perhaps you can provide us with the serial number of it.
• What is your device's current software version? It's under Settings > System > About.
• Is this the only app you are having this issue with? If not, kindly let us know the affected apps.
• Are there any error messages prompted? If so, please let us know.
• When did you start experiencing this issue?

In the meantime, we can try refreshing the system of Netflix by following the troubleshooting steps below:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

For reference, you may visit the support article related to this: How to resolve a channel playback issue

We'll be looking forward to your response!

Warm regards,
Carly

[Ohokimnotsorry]

My new 65” tcl Roku tv has the same issue of stuck at 24%. 
I tried all the options above and none of them worked. 
Netflix works on phone, iPad, and iMac but does not work on tcl Roku tv. 
**bleep**ing ridiculous this is an issue that has not been resolved 

[RokuCarly]

Welcome to the Roku Community, @Ohokimnotsorry!

Thanks for reaching out here. Rest assured that we'll help you find the best resolution possible. 

If this is an isolated case within the Netflix app only, we highly recommend reaching out to the channel providers themselves. They manage and maintain their app on the Roku streaming platform independently. They can help you get back on streaming.

You may reach them here: Netflix Support

We hope this will be sorted out soon.

Best regards,
Carly

[Atticusthefinch]

I have this same issue and have had it for months. I have tried every troubleshoot and nothing has worked. I have a TCL 50 Inch Class S4 4K LED Smart TV with Roku TV (50S450R 2023 Model). PLEASE FIX THIS it is so annoying.

[RokuCarly]

Welcome to the Roku Community, @Atticusthefinch!

We appreciate you informing us about this. We'd like to provide further information about the accessibility issue you're currently experiencing within the Netflix app.

This is usually caused by your network connection signal strength. We suggest rebooting your router/modem to see if this makes any difference. 

If the issue persists after doing so, we highly recommend directly coordinating this with the channel provider as they develop and maintain their app on the Roku streaming platform independently. This might be an issue within their running operating system

You may reach them here for further assistance: Netflix Support | Contact US

We hope this will be sorted out soon.

Best regards,
Carly

[Pflood33]

Yes ready to return my Roku TV it sucks

[bigboylarry]

Yep!  Roku says it’s a Netflix problem, Netflix says it’s a Roku problem!  Total garbage situation that neither of them wants to help, but they’re both happy to continue taking our money

[RokuTakashi]

Hi, @bigboylarry 

Thanks for posting here in the Roku Community.

We're sorry to hear about the issue you've encountered with the Netflix app on your Roku TV. We'd like to ask you further questions to see how we can help. 

• When was the issue first encountered?
• Have you tried any troubleshooting steps?
• Were you able to get in touch with Netflix's support? If so, what was their resolution/recommendation?

Keep us posted, and we'll assist you further.

Best wishes,
Kash

[Pflood33]

• When was the issue first encountered? Its been on and off for 2-3 weeks
• Have you tried any troubleshooting steps? Yes I tried all steps suggested by Roku support but the only thing that worked for a few days was resetting TV to factory settings.
• Were you able to get in touch with Netflix's support? If so, what was their resolution/recommendation? I didn’t contact Netflix because its not a problem on my Samsung TVs in the house.