Channels & viewing

[VilleDick]

@RokuCarly 

TCL Model - 32S327
Serial YK000C934017
Device ID JDU270934017
NFL App - Version 5.0 Build 47
ISP - Verizon Fios

Issue Report Tracker:
Model: 8116X - Roku TV
Serial YK000C934017
Device ID JDU270934017
Software version: 12.0.0 build 4182-48
GC version: 10.2.30
Issue ID 17-427-428

[RokuCarly]

Thanks for providing us with the requested information, @VilleDick.

Rest assured that we will forward your concern with the details you have provided to the appropriate Roku team for further review and to fix this as soon as possible. 

While our team is reviewing this issue, we also highly recommend reaching out to the channel provider themselves, as they are the ones who created, maintained, and updated their channel on the Roku streaming platform independently. 

NFL Customer Support Website
NFL Direct contact number: 800-635-5300
NFL Email Address: mobilecs@nflhelp.com

In the meantime, we highly appreciate your cooperation, as well as your patience and understanding as we work on this. Once more information is available, and updates have been provided, we will make sure to update this thread. 

Thanks,
Carly

[RokuEuniceL]

Hi @Jtp_96,

We appreciate you providing all these details here in the Roku Community!

Kindly provide us a photo or video of the running issue for reference. Also, you can reach NFL by checking this contact list. We highly suggest that you reach out to them for your access on their channel.

Kind regards,

Eunice

[Jtp_96]

RedZone only airs on Sunday so I will have to wait to provide a picture. As far as the contact list there is only NFL Sunday Ticket, no just NFL. As I previously said, and others in related NFL app posts, there is no way to give the NFL direct feedback on this issue.

[Jtp_96]

Also that list is outdated. I checked the NFL Sunday Ticket link and it goes to DirecTV. So that is useless.

[Jtp_96]

Selecting RedZone tile on the NFL App

[Jtp_96]

Signed in with TV provider and subscription has RedZone

[Jtp_96]

And here it is working fine on my phone with the same provider login

[Jtp_96]

Since my original post my Roku has updated to 12.5.0 Build 4178-C2. No change, same issue as before and in the pictures. I also once again removed the app, rebooted and reinstalled before taking those pics

[Jtp_96]

Another Sunday and the NFL app is still not working. I provided all the info you requested and for over a week there has been no response. What is being done by Roku to have this app fixed for their customers?