Channels & viewing

[arribaperu]

So, it's not the first time, but I've noticed when you go to play some movies on Roku, it plays a total different movie than what you've selected (on firestick).  The latest example is a movie called Mortal, where some guy has some powers or something, and it plays a documentary type movie.  I'm guessing there is no solution, and since Roku has zero customer support, and posting here in hopes CS sees it and makes an update... 

[RokuMary-F]

Hi @arribaperu,

Thanks for bringing this to our attention at Roku Community!

I'd be happy to take a closer look so we can help. Please cite the complete specific content title that you have tried to play on The Roku Channel as well as the title of the content that you are seeing. What are the steps to reproduce the issue you are seeing?

Once we have this information, I'll be able to pass it along to our Support team who can investigate further.


Best regards,
Mary

[arribaperu]

Trying to play Mortal (2020) R Fantasy/thriller/drama instead it plays what I believe is Mortal (2016)

Everywhere on firestick and even Roku show the trailer and title, and graphics for Mortal (2020) which looks great, however, it's bait and switch, as it plays Mortal 2016

https://www.roku.com/whats-on/movies/mortal?id=b4f43e030e3a5307818afe04610da282

[RokuDanny-R]

@arribaperu

Thanks for the follow up.

I have passed along your concerns to the appropriate Roku team to investigate further.

Thanks,
Danny

[RokuDanny-R · Accepted solution]

Hi Community users,

Thanks for your patience while we investigated this issue regarding the incorrect title playing of Mortal (2020).

Please be aware that this issue should now be resolved. We would recommend checking to see if you are able to view the correct content during playback.

Please keep us posted what you find out. Should you need assistance again in the future, please don't hesitate in posting in the Roku Community.

Happy Streaming,
Danny