Channels & viewing

[pueo]

I'm glad to see I'm not the only one having this issue all week! 

Model: 3810X - Roku Streaming Stick+

Serial #YH00GL511294

Device Id #21399G511294

OS Version: 14.1.4 Build: 7708-50

Issue Id #94-509-96

Shudder Version: 5.31 Build: 241031

Look forward to the fix.

[DocMo]

It's me too! Happened after the Roku update. I subscribe directly to Shudder and the app crashes.

Model: 3941x - Roku Express 4k+

Serial num: X016008DY2AN

Device Id: S07P216DY2AN

OS Version: 14.1.4

Issue Id: AN-510-057

Shudder Version: 5.31 Build: 241031

PLEASE help.

[RokuRiamie-D]

Hi Community users!

Greetings from the Roku Community!

We've passed your concerns along to our Roku appropriate team for further investigation, and we recommend checking for updates on your Roku streaming devices again.

Please follow the steps below:

Update your Roku Streaming players 

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Software update
5. Select Check Now to manually check for updates

Please provide your current software build version so we can coordinate with the team.

Thank you for your cooperation. We look forward to your update!

Cheers,
Riamie

[Dininonymous]

Hi all! I received a very helpful reply from Shudder:

"We've made some updates on our end and all should work properly now."

Sure enough, my device had an update available which fixed the problem for me! Hope that's the same for everyone. 🙂

[alignedbydesign]

Here's the info:

https://photos.app.goo.gl/qUEpQU1L9LhK4oWs9

Model 3X20R2 Streaming Stick 4K

SN X02500VAXEVA

Software version 14.1

Device ID S0J733AAXEVA

Shudder app version 5.33 build 241216

[RokuTakashi · Accepted solution]

Hi, @alignedbydesign 

Thanks for providing the requested information in this thread.

We've forwarded the details to the appropriate Roku team for further investigation, and we'll keep this thread with updates regarding its progress.

In the meantime, we would recommend performing an update with the Shudder app. To do this, follow the instructions below:

1. Highlight the Shudder app using your Roku remote on your Home screen channel tile list.
2. Press the Star (*) button.
3. Scroll down and select "Update App"

Keep us posted if the update has made improvements with the Shudder app.

Thanks,
Kash