Channels & viewing

[Greythax]

Roku device model: 4670X - Roku Ultra

serial number:YJ00H6236823

device ID:KW998H236823

OS version:14.1.4 BUILD 7708-46

Tracker ID:23-507-146

Channel build version: 5.31 BUILD 241031

Just an fyi, all that information is available from the tracker ID screen, except for the channel version.  (The device ID is in parentheses after the serial number)

[Dininonymous]

Roku model: 3801X - Streaming Stick+

Serial number: YH00G1349099

Device ID: 21308G349099

OS version: 14.1.4 * build 7708-50

Tracker ID: 99-507-522

Channel Version: 5.31 build 241031

Thanks for your help!

[alignedbydesign]

I subbed directly with Shudder, not through Roku.

I've done all the things you've suggested using these instructions and the app still crashes.

[RokuTakashi]

Hi, @Dininonymous @Greythax 

Thanks for providing the information.

Our team has noted the details provided in this thread, and we'll proceed to review and investigate this matter.

An update will be provided in this thread with the progress of the investigation as they come.

Thank you for your cooperation here in the Roku Community.

Thanks,
Kash

[RokuTakashi]

Hi, @alignedbydesign 

We appreciate your post here in the Roku Community.

We understand that you’ve encountered an issue with the Shudder app, as have other users who reported in this thread.

Our team requests the details mentioned above to assist us with the investigation.

We hope for your response so our team can further work on the issue.

Thanks,
Kash