Channels & viewing

[Greythax]

Roku device model: 4670X - Roku Ultra

serial number:YJ00H6236823

device ID:KW998H236823

OS version:14.1.4 BUILD 7708-46

Tracker ID:23-507-146

Channel build version: 5.31 BUILD 241031

Just an fyi, all that information is available from the tracker ID screen, except for the channel version.  (The device ID is in parentheses after the serial number)

[Dininonymous]

Roku model: 3801X - Streaming Stick+

Serial number: YH00G1349099

Device ID: 21308G349099

OS version: 14.1.4 * build 7708-50

Tracker ID: 99-507-522

Channel Version: 5.31 build 241031

*This is the Shudder app itself, not Shudder on the Roku Channel.

Thanks for your help!

[alignedbydesign]

I subbed directly with Shudder, not through Roku.

I've done all the things you've suggested using these instructions and the app still crashes.

[RokuTakashi]

Hi, @Dininonymous @Greythax 

Thanks for providing the information.

Our team has noted the details provided in this thread, and we'll proceed to review and investigate this matter.

An update will be provided in this thread with the progress of the investigation as they come.

Thank you for your cooperation here in the Roku Community.

Thanks,
Kash

[RokuTakashi]

Hi, @alignedbydesign 

We appreciate your post here in the Roku Community.

We understand that you’ve encountered an issue with the Shudder app, as have other users who reported in this thread.

Our team requests the details mentioned above to assist us with the investigation.

We hope for your response so our team can further work on the issue.

Thanks,
Kash

[Clem_Fandango]

OK Roku, this issue with Shudder has been happening for at least a week now and this isn't the first time it's happened.  It's 2024 and your customers expect much faster Tech Support, especially on a recurring issue, you have two days to fix this or I'm buying a Fire Stick on Saturday and you will have lost a customer.  Your move Roku!

[RokuRiamie-D]

Hi @Clem_Fandango,

Thanks for posting in the Roku Community!

We understand that you are having an issue with the Shudder app on your Roku. Please be informed that our Roku-appropriate team is already aware of this issue and is currently working on it.

Please provide us with the following details:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

Providing these details, will help us to further investigate the issue.

Thank you for your understanding.

Cheers,
Riamie

[Clem_Fandango]

• Roku device model = 3820R2 serial number X02500XDH0F2 device ID = S0J733CDH0F2 and OS version. 14.1
• Tracker ID F2-059-456
• Channel build version 241031

[RokuRiamie-D]

Hi @Clem_Fandango,

Thank you for providing your Roku device details.

We appreciate your cooperation and patience as we work on this issue. Please rest assured that we have forwarded your device information to our Roku appropriate team for further investigation. We will update you once we have further details about this.

Thank you for your understanding.

Cheers,
Riamie

[Dininonymous]

FWIW, it sounds like this issue is occurring on both the official Shudder app and the Shudder on the Roku Channel app. I also sent a message to Shudder about it, and they were responsive and say they are looking into it.