Channels & viewing

[Oscifer11]

Tried to watch "The Hound of the Baskervilles" from 2002. The movie playing is another version from the '80s. 

[RokuNimfa-C]

Hi @Oscifer11, 

Thanks for your post. 

We're more than happy to look into this but we need additional details. We can see that The Hound of the Baskervilles (2002) is also available to stream on Redbox for free, could you try to stream this movie on the Redbox channel and see if there's any difference? Have you made sure that you have played the correct movie for 2002? Can you also provide the information below:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About). 
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID). 

With more details, we will be able to assist you further. 


Regards, 
Nimfa

[Oscifer11]

The same issue exists on redbox as well. Wrong movie.

[Oscifer11]

Redbox has the same issue.

[RokuNimfa-C]

@Oscifer11, 

Thanks for checking in. 

We have passed along your concerns and information to the appropriate Roku team to investigate further. We will update the Community thread once more information is available. In the meantime, we appreciate your patience and understanding.


Regards,
Nimfa