Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Prime Video Purchase without knowing

I received an email from Amazon that a video (The fabelmans) was rented using my prime Video account.  The purchase was made using a Roku device.  However - the device was not in use and no one in the house placed the order.  We were asleep at the time of purchase!  How did this happen? #amazon #primevideo 

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Community Moderator
Community Moderator

Re: Prime Video Purchase without knowing

Hi @Ccancela

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!

Warm Regards,

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