Channels & viewing

[Ccancela]

I received an email from Amazon that a video (The fabelmans) was rented using my prime Video account.  The purchase was made using a Roku device.  However - the device was not in use and no one in the house placed the order.  We were asleep at the time of purchase!  How did this happen? #amazon #primevideo 

[Anonymous]

Hi @Ccancela

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna