no matter how many apps i delete it still shows the not enough memory pop up i only have youtube and netflix and tubi despite the fact i had 13 apps and prime used to still work i kept 3 and it doesn’t work i tried deleting it and downloading it it shows not enough memory pop up and doesn’t let me install it and i don’t know what to do i tried powering my tv on and off but i dont get how it worked when i had almost 10 more apps but now that i only have 3 that i’ve been having it says it doesn’t have memory and i need to delete more apps
Hi, @jason_19
Greetings and welcome to the Roku Community.
The issue you have encountered is commonly related to memory issues that can be resolved with troubleshooting steps we'll provide that you can perform. To fix this issue, kindly refer to the steps below:
Remove apps that you rarely use (include Prime Video in the process.
Once you've removed all the rarely used apps/channels, restart your Roku device's system.
After performing these steps, kindly add and install Prime Video once again and you should be able to access it successfully.
We hope this works, and let us know if you have further concerns or inquries.
Best wishes,
Kash
Sounds like the cache memory has gotten corrupted.
Powering on and off most likely won't work.
Go into settings and do a system restart and see if that helps.
You could also try unplugging the Roku for 30 to 60 seconds as well, if the system restart doesn't help.
Hi, @jason_19
Greetings and welcome to the Roku Community.
The issue you have encountered is commonly related to memory issues that can be resolved with troubleshooting steps we'll provide that you can perform. To fix this issue, kindly refer to the steps below:
Remove apps that you rarely use (include Prime Video in the process.
Once you've removed all the rarely used apps/channels, restart your Roku device's system.
After performing these steps, kindly add and install Prime Video once again and you should be able to access it successfully.
We hope this works, and let us know if you have further concerns or inquries.
Best wishes,
Kash
can't download you tube says not enough memory. never had this problem before.
Hi, @Army1958
Greetings, and welcome to the Roku Community!
We understand your concern about experiencing the same issue mentioned in this thread. Please refer to my previous post, which is marked as an accepted solution. This troubleshooting step has been effective in resolving the issue discussed here.
Make sure you uninstall apps that you rarely use and perform the system restart instructed above before installing the YouTube app on your Roku device.
We hope this helps and let us know if you have further concerns or inquries.
Best wishes,
Kash