I received an email from Amazon that a video (The fabelmans) was rented using my prime Video account. The purchase was made using a Roku device. However - the device was not in use and no one in the house placed the order. We were asleep at the time of purchase! How did this happen? #amazon #primevideo
Hi @Ccancela
Thank you for the inquiry!
For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
We hope it helps!
Warm Regards,
Lianna