Channels & viewing

[RomanH]

I tried to watching "Prey", a 2021 thriller starting David Kross. Instead,  the Roku channel played a Canadian documentary about a man seeking justice decades after being sexually abused by a priest.

[MJB3]

Tried to watch Malignant and the wrong movie with the same title plays. It's not the movie that is advertised. Made sure software was updated and unplugged the device. Tried it again and the same thing. Also, clicked on the movie Revenge and the same thing. Not the movie that is advertised. Why is this such a recurring issue with roku with all the same posts.

[RokuJanadeeK]

Hi @RomanH and @MJB3,

We appreciate you sharing this observation and sincerely regret any inconvenience this may have caused.
Please be aware that our appropriate Roku team is keen on taking immediate action. Rest assured, the movie mentioned with an occurring discrepancies were already noted. We'll update this community thread as soon as more details become available.

We appreciate your patience as our team carefully examines this problem. Let us know if you need any other assistance besides this.

Sincerely,
Janadee

[RokuERey]

Hi @MJB3,

We just wanted to say thank you for flagging us about this issue with some content on The Roku Channel. We'd like to take a peek into this and see how we can put you back into streaming.

Could you give us more specifics about this content?

Please keep us posted!

Thanks,

Rey

[MJB3]

Absolutely!

The Malignant movie I wanted to watch is advertised on Roku as the 2021 thriller starring Annabelle Wallis, Maddie Hasson, George Young and it has the pictures from that movie as being that movie. The movie that plays, however, is a 2013 Brian Avenet-Bradley film starring Gary Cairns and Brad Dourif with the same title, Malignant. I also tried to watch the movie Revenge, a 2017 thriller starring Matilda Anna Ingrid Lutz, Kevin Janssens, Vincent Colombe that advertises the pictures from that movie. What plays is a  2016 thriller starring Jean Yves Bourgeois, Marie Delmas, Emmanuel Bonami. I'm just confused as to what's going wrong here. Is Roku using the wrong movie information for the movies that share the same name on accident or are they playing a **bleep** movie no one will watch under a better movie that shares the same name.

[RokuCarly]

Thank you so much for providing us with precise information, @MJB3!

We fully acknowledge the mentioned movies, Malignant and Revenge, playing incorrect content and would be more than willing to forward this to the appropriate Roku team for further verification to fix this issue as soon as possible, as your satisfaction and convenience are what we aim for. Once more information is available, we will make sure to update this thread. 

Feel free to let us know if there's anything else you'd want us to address; we'd be more than willing to listen and take action.

Kind regards,
Carly

[Wyldfox]

Hi today the description for the movie Remember Me 2019 was. After discovering his old flame has Alzheimer's a lonely widower fakes his way into the woman's senior living community. One actors is Bruce Dern, a Romance Comedy, Drama.  What is showing is a horror film with same name 2022, with a woman in a wheelchair. This is under leaving soon category. Thanks 

[RokuJohnB]

Hi @Wyldfox,

Greetings from the Roku Community!

We'd like to take a closer look into this issue that you're experiencing. Would you mind telling us what channel are you trying to watch the movie? Could you provide us with a photo or video of your running issue?

With detailed information, we will be able to assist you further.

Thanks,

John