Channels & viewing

[RokuNimfa-C]

Thanks for the update, @MShortes. 

I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

Your patience and understanding are greatly appreciated.


Regards,
Nimfa

[WeebleM]

Having the same issue.  Insufficient power.  Using the USB cable that came with my Roku.  Its my first and only Roku to date.  Roku has always been plugged into power bar for surge protection.  Checked cable connections multiple times.  No red light showing, flashing or solid.  Screen is locked on error message,  Unable to move to Home, Settings or anything else.  Serial number is:  C33940736468.  Help?

[RokuMary-F]

Hi @WeebleM,

Welcome to the Roku Community!

We understand that you are getting a message of insufficient power on your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue.

If you are powering your Roku by plugging into the USB port on the TV, try powering from the wall outlet via the USB power adapter that came with the Roku to see if that resolves the issue of low power.

If you're continuing to have troubles, please reference our helpful FAQ article: http://go.roku.com/lowpower. This page will provide you with common concerns, troubleshooting, error codes, and recommended actions.

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[WeebleM]

Already tried everything in the FAQ suggestions.  No joy with any of them.  I actually checked the FAQ before I posted this message.  BTW, if you noticed, in my post I noted that I was not using the TV USB port to power my Roku.

[RokuMary-F]

Hi @WeebleM,

Thanks for following up.

A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

Please let us know if there's anything else we can help you with.


Best regards,
Mary