Channels & viewing

[tchgrl854]

I have had a problem lately where I will be watching an episode but when it gets down to the last 7 minutes, it jumps to the next episode. I then have to go back to the episode and fast forward to watch the final 7 minutes. This happened today on the Hulu channel while watching "Drain the Oceans" and has happened more than once. Any ideas on how to make this stop? If you have any information, please email me. Thank you.

[RokuJechealR · Accepted solution]

Hi @tchgrl854,

Greetings from the Roku Community!

We've noticed that some of you are experiencing an issue with the Hulu channel, specifically where it jumps to the next episode while watching "Drain the Oceans". We're here to help investigate this matter further.

To assist you effectively, we kindly request additional information:

• Does this issue only occur when streaming a specific channel or any channels installed on your Roku device?
• Is the problem limited to "Drain the Oceans" or does it occur with all movies/shows on the Hulu channel?

As an initial troubleshooting step, we recommend the following:

1. Remove the affected channel from the Roku home screen.
2. Restart your device.
3. Once your device has restarted, re-add the channel and try playing content again.

If the issue persists, please refer to our support article How to resolve a channel playback issue for additional troubleshooting steps.

We appreciate your cooperation and patience as we work to resolve this issue. Please keep us posted on any developments or findings.

All the best,
Chel

[AUTiger7222]

Same thing just started happening to me yesterday while watching Walker, Texas Ranger. It's always within the final 7 minutes of an episode and it just randomly jumps to the next episode. Only happens with Hulu.

[Sharaia]

It happens on specific shows across multiple devices 

[RokuCarly]

Welcome to the Roku Community, @Sharaia!

Thanks for reaching out. We'd like to suggest some steps to help you get back on streaming the Hulu app on your Roku. 

Before we proceed, can you please confirm if this is the only app affected by this? Also, are Live channels and on-demand shows affected?

In the meantime, kindly follow the steps precisely below to help you troubleshoot:

1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

You may also check our support article related to this: How to resolve a channel playback issue

Please keep us posted!

Best regards,
Carly

[kmart0985]

According to Reddit, this has been happening on Hulu since 2017 and Hulu has never fixed it. Redownloading the app will not fix it.

[RokuCarly]

Welcome to the Roku Community, @kmart0985!

Thanks for sharing this input with us. We'd like to provide further information about this.

If the troubleshooting steps are not effective, we strongly advise you to escalate the matter directly to the channel's support team. Please be advised that the majority of content on the Roku streaming platform comes from streaming channels maintained and updated independently by the channel's provider.

You may reach them here for further assistance: Hulu Support | Contact Us

We hope this will be sorted out soon.

Best regards,
Carly