Channels & viewing

[Jemosher]

I have figured out my issue with this.  The issue I had was 100% related to my Business Class Firewall.  I had to turn off some IDS settings to get it to pass the data that HBO is sending and receiving.  Once i did that I have not had another issue at all.  I would dumb down your firewall/router gateway and work your way back to secure it back up making note as to what your device needed turned off.  Then see if your device MFG and patch it to fix this issue.  Hope this helps.

[RadiemReonGV]

We can update new version will be next including Roku - failed

[RokuDanny-R]

@RadiemReonGV

Thanks for the post.

Can you please clarify the issue you are experiencing?

With more detailed information, we will be able to assist you further.

Thanks,
Danny

[Shamicarichards]

How did you get you tnt fixed?

[RokuKariza-D]

Hi @Shamicarichards

I hope you're doing well.

Please reply here with the information asked by @RokuDanny-R above. We'll be able to further assist you from there. 

All the best,
Kariza

[RadiemReonGV]

It still there for same thing even when update next

[RokuKariza-D]

Hello @RadiemReonGV

Thanks for the post.

Please be advised that channels on Roku are maintained by the channel developer themselves. We suggest reaching out to HBO Max's customer support team to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from them.

You can contact them here: HBO Max | Help Center

All the best,
Kariza

[RadiemReonGV]

This getting replaced by new service streaming with merging upgrade in it - failed

[RokuDanny-R]

@RadiemReonGV

Thanks for the post.

Can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?

With more detailed information, we will be able to assist you further.

Thanks,
Danny