Channels & viewing

[JJC27]

Gotham Sports is an unmitigated disaster. What's more, they don't seem to give a **bleep**.

[JJC27]

Gotham Sports support is non-existent. They pick up the phone in the Philippines and only say "we'll report it to the tech team."

[RobbieNY82]

Yes I'm having the same issue.  I just downloaded the app and subscribed and it crashes when I open it.  This is a shame.  

[RokuRiamie-D]

Hi @RobbieNY82,

Welcome to the Roku Community!

Thank you for informing us that you are experiencing an issue with the Gotham Sports app, which crashes upon opening. No worries, we are here to assist.

We recommend that you review the troubleshooting steps provided above by @RokuTakashi, as they may help you resolve the issue. If the problem continues, please contact the support team of your Gotham Sports channel provider directly for further assistance.

Please keep us posted.

Regards,
Riamie

[RobbieNY82]

I have already exhausted all troubleshooting steps that are provided by both Roku and Gotham Sports support teams.  All troubleshooting steps failed to resolve the issue.  There is no doubt there's a problem with the application itself which developers from Gotham need to correct.  There are various posts online on this site, Gotham's and Reddit.  

For now I am using the smart TVs native options and using Gotham sports app through there without issues. It also works on my laptop.  But I have multiple Roku devices and it fails on all of them.  Hopefully Gotham provides an update for the app sooner than later.

[jgunns13]

I too have tried everything that has been proposed by both Gotham and Roku support teams and nothing has worked. For the cost we are paying this is absurd.

[RokuRiamie-D]

Hi Community users!

We have coordinated with our Roku-appropriate team to address the issue you are experiencing with the Gotham Sports app crashing upon opening. We appreciate your patience and cooperation as we work to resolve this matter.

To investigate the issue further, we would like to have the following details:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Thank you for your understanding. We look forward to your response.

Regards,
Riamie

[JJC27]

They do but don't expect a reply.

[RokuRiamie-D]

Hi @JJC27,

Thanks for the response!

Kindly provide us with the following details we mentioned above so that we can forward them to our Roku-appropriate team, as we have already coordinated this with them for review.

Thank you for your cooperation.

Regards,
Riamie

[Ando1]

I just got this to work.  I clicked OK 2x Quick and it loaded!  Totally an accident 

I did the same on previous games and they play.

I am now having the smoothing issue again. I'll need to report this.  But at least the game is on.